Human and Organizational Performance systems, better known as HOP, have garnered much recent discussion and interest by many organizations, who see it as a better approach to improving safety performance. The premise of HOP is the idea that human error is inevitable so perhaps through better process systems management and analysis, organizations might lessen the effect of human error through the promotion of defenses that reduce risk.  

It is with this thinking that organizations can build management system robustness by understanding how workers perform their daily work tasks and then understanding what the gaps or errors are within the management system and close the gaps through what is commonly referred to as defenses. 

Conversation is imperative for HOP and most critical to success. Active listening and learning (worker-to-worker and worker-to-management) is necessary to understand where failure and loss is possible. It requires looking back at past events where loss was experienced, reviewing the present where errors are armed and ready to strike, and it’s an eye into the future to identify certain job tasks that promote the chance of loss.   

HOP is about experience and communication and seeks to understand the information gathered and insights … Read more...