Want to Elevate your Service Level? Listen to the Voice of the Customer.

“The best advertising is done by satisfied customers,” as famously stated by American Marketing author, Philip Kotler. So, it should come as no surprise that meeting customer expectations and driving customer satisfaction continue to be the number one priority for businesses. But what’s most important to note is that customer satisfaction should always be a moving target – if you’re fortunate enough to have “achieved” it at one point in time, you’ll simply have to aim higher the following year.


Customer Service: Then vs. Now


Historically, the concept of customer service applied primarily to companies who provided their customers a service offering. Organizations that produced goods had different things on which to focus – from manufacturing to supply chains to distribution.

But that was then.

In recent years, however, there has been a paradigm shift. The focus on customer satisfaction seems to be equally as strong in both product-producing companies … Read more...

Don’t Trip Up: The First Day of Fall Is a Good Reminder about Revitalizing Fall Safety Programs

Organizations need to put more focus in and dedicate more resources towards developing and executing walking-working surface and fall protection programs.   

The first day of fall is a good reminder to re-examine your fall protection program. The only things that should be falling in the next several months are leaves, not employees.

When it comes to the sheer number of falls that happen every year and the severity of their impact, the numbers are quite staggering. In the United States alone, they represent the third-leading cause of accidental injury-related deaths. For instance, in 2018, falls represented 22 percent of the total number of unintentional deaths. To say that these rates are alarming would be an understatement. 

Intelex offers these useful resources to help you reinforce the importance of fall safety with your workforce. Whether it’s eliminating falls from heights by utilizing the correct personal protective equipment and training workers in … Read more...

Our Upcoming Expert Connect Session: Elevate your Business Continuity Program with Mobile EHS Technology

Someone once said: “Commitment is the ignitor of momentum.” When it comes to our recently launched Expert Connect series, those words definitely ring true.

Designed to provide attendees with an exciting experience based on the exchange of ideas, experiences and industry knowledge, our Expert Connect series is a true testament to our continued focus on trying to provide our customers, prospects and community with a breadth of experiences.


Introducing Our Second Session: Elevate your Business Continuity Program with Mobile EHS Technology


We’re elated to announce our second session, Elevate your Business Continuity Program with Mobile EHS Technology, which will be held on Wednesday, September 30th!

This session will demonstrate the importance of optimizing your mobile tech strategy within your business continuity plan. Attendees of this session will learn:

  1. Advanced methods for collecting and analyzing data to ultimately make sound insight-driven decisions.
  2. Techniques and tools to help maintain two-way communications
Read more...

Preserving Your Company’s Brand: Your Business During a Pandemic

When the COVID-19 pandemic arrived in the United States in early 2020, very few could imagine the enormous impact the virus would make on life as we knew it.

The first quarter of 2020, many business leaders found themselves enjoying the prosperity of a surging economy. We discovered how quickly life can change.

Within weeks of the first positive case in the United States, stay at home orders and other restrictions placed many business leaders in unfamiliar territory. Even businesses that had business continuity plans found themselves wondering how to proceed. The reality is that until recently, very few businesses have ever had the need to action their business continuity plans.

The Sept. 23 webinar “Preserving Your Company’s Brand: Your Business During a Pandemic,” hosted by BLR and sponsored by Intelex, explores the impacts of the pandemic on your business.

All Businesses Impacted by the Pandemic Businesses around … Read more...

Breathing a Sigh of Relief: The Answers to the CDC’s Top Ten FAQs on Respirator Use

If “an ounce of prevention is worth a pound of cure,” then the importance of wearing Personal Protective Equipment (PPE) during this post-pandemic time is beyond critical. Within this category of equipment, respirators are high on the list. However, given that it is quite an advanced piece of equipment (compared to some of its counterparts), users can often have questions in terms of how to best use them.

This brings us to the objective of this blog: to provide you key best practices and the answers to the to the CDC’s top 10 FAQs on respirator use.


What Are Respirators and Why Are They Important?


Let’s take a step back and start from the definition of what a respirator is. Basically, a respirator is a device worn over the face or head which covers the nose and mouth areas. By design, they are also used to reduce the wearer’s risk … Read more...

How to Enhance RFP Preparedness to Ensure a Smoother Journey to Completion: A Quick and Easy Approach

“By failing to prepare, you are preparing to fail,” is as timeless and universal as it gets.

While preparation does take work – at least upfront – it usually makes the rest of the journey smoother and shorter. In sum, it can lead to a more successful outcome, which is the objective of all business plans.


RFP Preparedness for ESHQ Software Procurement Projects: The Essentials


With budget season only a short distance away, procurement projects for the following year are also ready to start. As expected, software solution projects in ESHQ follow the same approach. Once you’ve figured out the basics—the budget, business and technical requirements and timelines—you can get right into the industry or sector-specific requirements.


With EHSQ software procurement projects having specific considerations, it’s important to know exactly what your organization requires to meet your ESHQ goals. The next logical step is to determine the real capabilities and … Read more...

HelloFresh Is Using Technology To Take a Huge Bite Out of a Multitrillion Dollar Industry

When families are counting on you for dinner, an unreliable supply chain is not an option. HelloFresh focuses on every step of the farm-to-door journey, shipping meal kits to millions of Americans, each filled with all of the ingredients necessary to prepare three to five different meals.

I recently found out how HelloFresh is using technology to reduce waste, improve quality processes and streamline supplier relations, all while doubling orders and revenue year-over-year.

It’s estimated that 40 percent of the food supply in the United States goes to waste because of over-portioning and wasteful distribution. Because of the attention to correct portioning, HelloFresh reduces the dinner food waste of its customers by at least 21 percent, resulting in a staggering reduction of food waste each week.

The company has over 2,500 employees in the United States who provide millions of meals that are carefully planned, carefully sourced and delivered … Read more...

Directly from the Source: How to Best Transform EHS Today’s Return to Work Survey Results into Action Plans

There’s something to be said about hearing something directly from the source. No presumptions, no exaggeration—just pure, unadulterated facts. It’s for that very reason that surveys and focus groups play such a critical role in business in general and in EHS in particular. While this applies to most initiatives, this is especially true for return to work (RTW) programs, as they were developed quickly in response to the sudden outbreak of COVID-19.

For these programs, capturing employee feedback, particularly in the early stages post implementation, is critical. This is not only to improve processes where areas of improvement have been identified but also to course-correct where action plans are not working. Essentially, creating closed-loop processes will differentiate evolving RTW ones from their static counterparts.

To explore this further, we will look at the latest survey-focused report published by EHS today, Safety Professionals Prepare for the Post-Pandemic Workplace.


EHS Today’s Safety
Read more...

Transforming Theory into Practice: The Importance of Highly Engaged Leadership in Managing the Mental Health of their Employees

In the words of clinical psychologist and author Noam Shpancer, “Mental health is not a destination, but a process.”

This process varies from individual to individual and is directly impacted by environment and personal circumstances. More importantly, it’s not a journey that can always be solved alone—whether in your personal life or at work.

While it is complicated and multi-faceted, it warrants taking the time to understand it in depth.


The Current Definition of Mental Health


Historically, the definition of mental health was myopic in nature. Today, however, it has transformed into something broader. According to the World Health Organization, the definition of mental health is “more than just the absence of mental disorders or disabilities. Peak mental health is about not only avoiding active conditions but also looking after ongoing wellness and happiness.”

Now that we have a more accurate view, let’s take a look at how serious an … Read more...

L2L: How Are You Tracking and Managing all the Compliance Issues You Face Day-to-Day?

Corporate manager giving a presentation to group of factory workers and talking with them about future business development.

Health and safety leaders agree that navigating the complexity of regulatory, governmental and even internal compliance can be challenging. 

The five leaders who sat down to discuss the trends and issues that impact health and safety performance as part of our Leaders2Leaders video series agreed that compliance – local, city, province, region, internal, etc. – can be one of the most complex aspects of their jobs. 

“There have been significant changes in the law in some countries which has helped,” said Paul Darby, Global Head of Health and Safety at DHL Global Forwarding. “Corporate manslaughter in the UK really woke a lot of chief executives up. It’s a complex world and even slight variations can introduce massive complexity.” 

Darby and the others agreed that when it comes to compliance, corporate H&S leaders should not assume they know everything required to meet regulations and requirements at the … Read more...