How Can You Use Case Management to Support Employee Wellness Programs and Improve Workplace Health and Safety?

Case management software helps you track and trend workplace injuries and work restrictions, record medical visits and comply with regulations.
Around 80% of American employers offer health and wellness programs. They include employee assistance programs (EAPs), regular health screening and health improvement planning as well as general health and wellness promotion.

Most of us have heard the riddle, “What came first, the chicken or the egg?” In the workplace, there is a similar conundrum: Does workplace stress cause poor health and negatively impact wellness, or does poor health lead to increased workplace stress? The answer to this riddle is likely, “Porque no los dos.” It is probable that workplace stress is both cause-and-effect-related to worker health and wellness. This sets up a dangerous, positive feedback loop that results in a host of negative effects. 

We know that poor employee health costs companies billions of dollars a year, but what about their wellness? “Wellness” is the less tangible, more pernicious health factors such as mental health, … Read more...

Welcome Aboard! Why Onboarding Is an Important Part of the Intelex Hiring Process

New hire onboarding is key to making new Intelex employees feel welcome and engaged.

Intelex was awarded a Silver medal in Brandon Hall Group’s 2021 Excellence in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion and Future of Work Awards for Best New Hire Onboarding Program.

Starting your new dream job can be stressful. New coworkers. New processes. New passwords. Even finding the coffee/tea station and bathrooms feels like a chore when you’re being bombarded with information, names and instructions.

New hire onboarding is key to making new employees feel welcome and engaged. That’s why Intelex views onboarding as a critical starting point for the company culture, engagement and tenure of an employee. Our goal is to make the onboarding process a warm and well-structured welcome experience that takes place starting at 5 days before the new employee’s start date and … Read more...

Lessons from 9/11: How Systems Fail and People Rise to the Occasion

9/11 is more than just a traumatic scar on our memories. It is also a reminder of how systems lacking due care and preparation can fail in a crisis, and of how human beings with training and empathy can shine a powerful light into the darkness to bring aid to those who need it most. 

For those of us of a certain vintage, it’s hard to believe that 9/11 was twenty years ago. Watching footage of the events of that day brings back memories so vivid that it feels as though we’re experiencing them again for the first time. 9/11 is a scar on our collective consciousness. For those who lost someone in the attacks, it is a trauma that will never completely heal. 

It’s striking that the way we refer to that event—“9/11”—demonstrates an intriguing way we think about time in relation to cataclysmic disasters. “9/11” represents a day, a twenty-four-hour … Read more...

Putting Together the Big Picture for the World Trade Center Disaster Investigation

Imagine conducting root cause analysis for an incident that required review of 14,000 photographs. Organizing those photos to create a picture of what happened on 9/11 was the daunting task assigned to a team from the NIST Fire Research Division. Kathryn Butler offers a first-hand account of their efforts. Photo Credit: N. Hanacek/NIST

Imagine assembling a jigsaw puzzle of more than 14,000 pieces without an image on the box showing what the final picture will look like. Imagine that important pieces were missing and needed to be searched for. And imagine that this puzzle was four-dimensional, involving time as well as space.

This was the task for our small dedicated team in the wake of the World Trade Center (WTC) disaster on Sept. 11, 2001. In the weeks following the disaster, my colleagues in the Fire Research Division and I started to think about how we might assemble the story … Read more...

Intelex’s VP of Environment & Sustainability Michael Tuohy Honored as a Sustainability Hero

environment and sustainability

2021 Sustainability Award Winners Announced by the Business Intelligence Group

Today, the Business Intelligence Group announced the winners in the 2021 Sustainability Awards program. Michael Tuohy, VP of Environment and Sustainability, was named a Sustainability Hero of the Year.

The Sustainability Awards honor those who have made sustainability an integral part of their business practice. “We are so proud to reward and recognize all of our winners and finalists, as they provide the leadership and vision needed to protect our environment,” said Maria Jimenez, Chief Nominations Officer, Business Intelligence Group. 

Organizations of all sizes submitted nominations to reward team members and gain exposure for the organization, its initiatives and the exemplary accomplishments of its leaders as they work to reduce their impact on our environment. 

“Intelex is a company that not only says it values ESG, but truly believes in the importance of it and takes actions that genuinely help … Read more...

COVID-19 Delta Variant: 42% of Workers Are Worried about Returning to the Workplace

Due to the Delta variant of COVID-19, more workers than ever are concerned about returning to work.

As the Delta variant continues to proliferate and workers head into the Labor Day weekend, 42 percent say they are worried about returning to the workplace for fear of contracting COVID-19. This marks a substantial jump from June 2021, when only 24 percent had that concern.

“With headlines about the rise of the Delta variant, breakthrough cases among the vaccinated, and an overburdened healthcare system in much of the country, COVID-19 concerns that were subsiding just two months ago have risen,” said Rebecca Ray, PhD, Executive Vice President of Human Capital at The Conference Board, a think tank.

Conducted in August by The Conference Board, the new survey captured the thoughts of more than 2,400 U.S. workers on topics including return-to-work anxiety, factors driving them to pursue new job opportunities, opinions about … Read more...

Permit to Work Boosts Safety by Design Strategies

Permit to work is a formal process that identifies, communicates and mitigates risk.
Permit to work is a formal process that identifies, communicates and mitigates risk for workers completing non-routine tasks in potentially hazardous work areas.

As companies pursue more proactive and preventive safety strategies such as Safety by Design, they are looking for new processes and methods such as Permit to Work software, to help make it happen.

Keeping workers healthy, happy and safe should be a strong governance focus within every company’s ESG strategy. In 2019, over 27% of the 5,333 worker fatalities in the U.S. were due to workplace hazards such as getting struck or caught in objects or equipment (14%), exposure to harmful substances or environments (12%) or injury from fire and explosion (2%). And for every hazard-related worker fatality, there were 20 to 60 times as many non-fatal incidents that created costly and disruptive downtime and absences from work. So, despite an increased emphasis on improving worker … Read more...

Labor Rights Week 2021: Building a Future that Empowers all Workers

Labor Rights Week empowers workers

This year, the U.S. Department of Labor (DOL) is recognizing Labor Rights Week from Aug. 30 to Sept. 3, 2021.

“Many immigrant workers have performed essential duties throughout the COVID-19 pandemic,” write Jim Frederick, acting assistant secretary for the U.S. Occupational Safety and Health Administration (OSHA), and Jessica Looman, acting administrator for DOL’s Wage and Hour Division in a DOL blog. “It is important that they have meaningful access to information about their rights as they work diligently during these challenging times. It’s also important that employers understand their responsibilities and meet their obligations. We are committed to working together through education and compliance assistance.”

During Labor Rights Week, Aug. 30 – Sept. 3, DOL is hoping to get the word out that ALL workers have the same right to a safe workplace and fair pay, as well as the right to report possible violations without retaliation. That’s because … Read more...

Meet Ethan Cushing, Who Is Introducing the APAC Region to Intelex’s Powerful Platform

Our new series of blog posts invite you to “Meet the Intelexian.” In this case, it’s Ethan Cushing, who’s focusing on building our global footprint in the APAC region.

Ethan Cushing is Strategic Account Director, Intelex Technologies. He started with Intelex in 2011; his 10-year work anniversary will be in December. He currently manages the APAC sales team, which he started in July 2021. In addition to being responsible for our revenue targets in the APAC region, he supports our new team members in a pre-sales capacity, ensuring they have product knowledge and support as they work through the sales cycle with prospects and existing customers.

I (virtually) sat down with Ethan recently to find out more about him and his role at Intelex.

Intelex: Can you tell us a little about your professional background and what attracted you to Intelex/technology?

Ethan Cushing (EC): I have been in technology since 2006 after … Read more...

Expert Connect: Embedded Safety: Instituted by Process, Sustained by Culture

Often, safety is viewed in a vacuum, apart from operations. There is a time to talk safety and there is a time for operations. However, the best safety performers understand that the key to success is achieving an embedded safety management system.

According to Angelo Cianfrocco, Process Improvement Leader, Predictive Solutions, “When our safety management system is embedded, safety becomes implicit in every company function or operation. The question is, how do we move our safety management system from siloed to embedded?”

In the upcoming Expert Connect session, Embedded Safety: Instituted by Process, Sustained by Culture, Angelo and our panel of experts will discuss how your company can leverage technology, people, process and data to embed safety into everyday operations.

Angelo recently sat down and answered some questions about the topic of embedded safety and the session, which is scheduled for Wednesday, Sept. 1, 2021 from 10:00-10:45 am EDT. … Read more...