Quality Management Can’t Be Optional Anymore

Here is an unfortunate truth: the story of the COVID-19 pandemic is one of epic quality failures in almost every area imaginable.

While there have been some admirable successes, such as the food and beverage organizations that have ensured the continued safe delivery of food supplies to most regions, failures both large and small have caused an untold amount of damage to the infrastructure of society and business. Arguably, these quality failures have worsened the impact of the pandemic, including economic devastation and even a higher death toll. 

Here are just a few of the quality failures that will become prominent themes in the narrative of the COVID-19 pandemic. 

PPE Shortages and Quality Failures 

Almost immediately after the start of the pandemic, healthcare organizations worldwide faced a critical shortage of personal protective equipment (PPE) such as the crucial N95 respirators that would protect doctors, nurses and other frontline workers from infection. There were … Read more...

How Quality 4.0 is Changing the Future of Business: Part 5

Quality 4.0 holds the potential to provide innovative new business models, particularly for smaller firms. (Radziwill, 2020). While the financial investment in technology will be a constraint for some organizations, the reality for most is that the customers and end-users will increasingly expect businesses to respond to their needs for customization and enhanced customer experience. Ibarra et al (2018) suggest several different approaches for new business models. 

Service-Oriented Approach 

Organizations should move from a product-focus to a service-focus of which products are simply one component. The Product-Service System (PSS) is a framework that integrates product development and offerings to provide customizable solutions that meet specific customer needs and are co-created with the customer.  

Network-Oriented Approach 

As demonstrated by Logistics 4.0, organizations must look beyond vertical integration and embrace both horizontal and vertical integration across the value chain. This integration will blur the line between one organization and the … Read more...

HelloFresh Is Using Technology To Take a Huge Bite Out of a Multitrillion Dollar Industry

When families are counting on you for dinner, an unreliable supply chain is not an option. HelloFresh focuses on every step of the farm-to-door journey, shipping meal kits to millions of Americans, each filled with all of the ingredients necessary to prepare three to five different meals.

I recently found out how HelloFresh is using technology to reduce waste, improve quality processes and streamline supplier relations, all while doubling orders and revenue year-over-year.

It’s estimated that 40 percent of the food supply in the United States goes to waste because of over-portioning and wasteful distribution. Because of the attention to correct portioning, HelloFresh reduces the dinner food waste of its customers by at least 21 percent, resulting in a staggering reduction of food waste each week.

The company has over 2,500 employees in the United States who provide millions of meals that are carefully planned, carefully sourced and delivered … Read more...

What Is a Quality Management System (QMS) and Why Do You Need One?

A quality management system allows an organization to link business objectives with customer expectations, provide data that supports evidence-based decision making by leadership, reduce waste and prevent rework, and ensure transparency at each stage of the supply chain.

The cost of poor quality can be high for many organizations. Expensive waste, product rework or recalls, supply chains that lack accountability, and lack of insight into your customer requirements are symptoms of a quality management problem. If you’ve thought about implementing quality practices in your organization, you’ve probably heard the term “quality management system” or its acronym “QMS” and wondered what it means. Is it a software application? Is it a group of people? How can I learn about it? 

This short guide will help you to understand the basics of a quality management system and where to find the best guidance to get started on the path to continual quality improvement in your organization. 

What is a

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