High Quality of Healthcare = A Robust Quality Framework + a Strong Maturity Model

Cost of Quality in Healthcare

“Health care is vital to all of us some of the time, but public health is vital to all of us all of the time,” was aptly stated by American pediatric surgeon and public health administrator C. Everett Koop. While that statement is simple, the healthcare industry is farthest from that.

Like many industries, healthcare has some challenges that are endemic to that industry. Issues such as poor communication amongst teams, procedural workarounds and bias or preferential treatment to senior physicians can often have serious repercussions from misdiagnosed treatment to fatalities.

But all is not lost. In fact, some agencies and organizations have been able overcome challenges through frameworks that focus on the culture of quality.

Let’s take a further look.


The Center for Disease Control’s Key Recommendations to Protect Both the Safety and Quality of Patient Care


According to the U.S. Center for Disease Control (CDC), there are ten … Read more...

How You Can Reduce Your Health and Safety Incidents by 25% in One Year

Reduce Health and Safety Incidents by 25%

In the words of writer and poet Khalil Gibran: “Progress is not in enhancing what is, but in advancing toward what will be.” While experience is undoubtedly the best teacher, second to that is learning through the journeys of others.

In the business world, this comes in the form of case studies or customer success stories. In studies conducted by McKinsey & Company, they identified five limiting mind-sets that affect an organization’s safety culture. However, by “harnessing approaches to overcome them, companies can achieve rapid, sustained change.”

This now brings us to why we are here—to examine the journey of how Moss, a leading US-based construction company, was able to successfully reduce its Health and Safety incidents by 25% in one year.


Moss’ Strong Foundation of Safety Culture and Laser-Focused Health and Safety Goals


It’s important to recognize that Moss already had a strong safety culture. … Read more...

Project Management Checklist: Your Steps to Success

Project Management Checklist

As famously stated by author Joy Gumz: “Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.”

While that seems pretty logical and relatively simple, not everything is as simple as it looks. To highlight this, studies show that only 58% of business leaders claim to fully understand the value and applicability of project management. Translation: that leaves room for opportunity.


The Added Layer of Complexity in Safety Projects


From an end-goal perspective, most objectives of safety projects are similar to those in other aspects of business: delivering it on time, staying on budget and managing customer expectations, whether internal or external.

However, what makes safety projects that much more challenging is ensuring that worker safety will always be priority number one. Frankly speaking, that is no easy feat.


Must-Do’s for Safety Managers
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L2L: What Impact Are the Advances in Technology Having on Health & Safety Today?

Connectivity, artificial intelligence (AI), and the use of automation and drones to reduce employee exposure to hazards are pushing the practice of health and safety to new levels.

Connectivity, artificial intelligence and reducing worker exposures to hazardous situations and conditions are the hallmarks of the current wave of technology.

Connectivity, artificial intelligence (AI), and the use of automation and drones to reduce employee exposure to hazards are pushing the practice of health and safety to new levels, according to a group of safety leaders from five companies who discussed technology advancements and their impacts in this fifth video in our Leaders2Leaders series.

They agreed that the use of data mapping and AI to predict trends provides a unique opportunity to reduce and eliminate incidents before they occur. However, technology can offer what one health and safety leader referred to as “practical” applications as well.

Paul Darby, Global Head of Health … Read more...

Data Never Sleeps: The Role of Big Data and Leadership Analytics in Shaping Safety Management Programs

Data in Safety Management Programs

A wise man once said: “You can have data without information, but you cannot have information without data” (in this case, the wise man was Daniel Keys Moran, a US-based computer programmer and science fiction writer).

In this day and age, you don’t have to be a scientist to understand the power of data. It is everywhere from our work environments to our personal lives. Let’s face it—how many of us would be willing to change our habits when it comes to our smart phones? That being the case, it should come as no surprise that data has found its rightful place in safety management as well.


What the Experts are Saying


But don’t just take my word for it. Safety expert Chuck Pettinger, Ph.D., Process Change Leader for Predictive Solutions Corp. is a long-time champion of data-driven safety management programs. According to him, there is a need for safety … Read more...

Safety First: Boosting Your Organization’s Culture of Safety by Steering Clear of Seven Dangerous Mistakes

Safety Management Program

As they say, “invest in tomorrow by practicing safety today.” While that may seem to be a very commonsensical statement, common sense is not always common.

With safety being a key component to most post-pandemic business continuity plans, there has been a re-focus on the culture of safety. Most organizations that have a safety-first mantra have put a strong focus on creating effective safety observation programs. According to Chuck Pettinger, Process Change Leader for Predictive Solutions Corp, these programs “bolster employee engagement and provide a great repository for leading indicator analysis.”

While the focus of any safety program is to incorporate best practices and learnings to ensure that your program is founded on foolproof methods, there is also a lot we can learn from their failures. Put another way, we can identify additional opportunities to further test and optimize.


How Multi-Faceted Safety Programs Can Effectively Drive a Strong Safety Culture
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L2L: How Do You Get Executives on Board with Health & Safety Initiatives?

Engaging leaders in EHS is key to changing workplace culture.

Safety leaders from five companies met in the UK as part of our new Leaders2Leaders programme, a new series of videos, content and resources for health and safety professionals. They discussed a number of topics, including the impact of technology on health and safety, regulatory compliance, barriers to visibility, maintaining a safety culture, dialogue and buy-in with executives, bridging organisational siloes and what health and safety professionals should focus on as a matter of priority. While these topics all are interconnected, the experts had a lot to say about each one.

Episode 4 of the Leaders2Leaders video series focuses on how to better engage key executives from across your organisation. How and what you communicate with executives should be predicated upon their role in the company.

Messaging Counts with Executives

In this episode, Paul Darby, Global Head of Health & … Read more...

Want to Elevate your Service Level? Listen to the Voice of the Customer.

“The best advertising is done by satisfied customers,” as famously stated by American Marketing author, Philip Kotler. So, it should come as no surprise that meeting customer expectations and driving customer satisfaction continue to be the number one priority for businesses. But what’s most important to note is that customer satisfaction should always be a moving target – if you’re fortunate enough to have “achieved” it at one point in time, you’ll simply have to aim higher the following year.


Customer Service: Then vs. Now


Historically, the concept of customer service applied primarily to companies who provided their customers a service offering. Organizations that produced goods had different things on which to focus – from manufacturing to supply chains to distribution.

But that was then.

In recent years, however, there has been a paradigm shift. The focus on customer satisfaction seems to be equally as strong in both product-producing companies … Read more...

Our Upcoming Expert Connect Session: Elevate your Business Continuity Program with Mobile EHS Technology

Someone once said: “Commitment is the ignitor of momentum.” When it comes to our recently launched Expert Connect series, those words definitely ring true.

Designed to provide attendees with an exciting experience based on the exchange of ideas, experiences and industry knowledge, our Expert Connect series is a true testament to our continued focus on trying to provide our customers, prospects and community with a breadth of experiences.


Introducing Our Second Session: Elevate your Business Continuity Program with Mobile EHS Technology


We’re elated to announce our second session, Elevate your Business Continuity Program with Mobile EHS Technology, which will be held on Wednesday, September 30th!

This session will demonstrate the importance of optimizing your mobile tech strategy within your business continuity plan. Attendees of this session will learn:

  1. Advanced methods for collecting and analyzing data to ultimately make sound insight-driven decisions.
  2. Techniques and tools to help maintain two-way communications
Read more...

Breathing a Sigh of Relief: The Answers to the CDC’s Top Ten FAQs on Respirator Use

If “an ounce of prevention is worth a pound of cure,” then the importance of wearing Personal Protective Equipment (PPE) during this post-pandemic time is beyond critical. Within this category of equipment, respirators are high on the list. However, given that it is quite an advanced piece of equipment (compared to some of its counterparts), users can often have questions in terms of how to best use them.

This brings us to the objective of this blog: to provide you key best practices and the answers to the to the CDC’s top 10 FAQs on respirator use.


What Are Respirators and Why Are They Important?


Let’s take a step back and start from the definition of what a respirator is. Basically, a respirator is a device worn over the face or head which covers the nose and mouth areas. By design, they are also used to reduce the wearer’s risk … Read more...