Leaders2Leaders The Network: Capturing and Actioning End User Feedback is Crucial to Engagement

Leaders2Leaders The Network features a series of interactive, customer-led sessions we hope will encourage best practice sharing, networking and collaboration with our Intelex European customers. The sessions – for users by users – offer insight, pro tips and more to help you get the most from our platform.

A recent Leaders2Leaders The Network session featured Heidelberg Cement’s Paulina Lagodzinska, business analyst for EHS, sharing her insights about capturing end user feedback and why that is so important when it comes to adoption of a software system.

Heidelberg Cement has 58,000 employees in 60 countries, and 14,000 are active Intelex users. And by active, we mean ACTIVE: Since 2015, the company has recorded 63,000 corrective and preventative actions, registered half a million incident reports and half a million safety conversations. “Intelex is a very, very important tool for us,” said Lagodzinska.

Here are the four key lessons she shared during the session: ​

1. Read more...

Safety in the Supply Chain: How Technology Mitigates Risk

If you don't take supply chain safety seriously, it is likely – especially in this day and age – for your organization to take a reputational hit
If you don’t take supply chain safety seriously, it is likely – especially in this day and age – for your organization to take a reputational hit if the public realizes you knowingly disregarded known gaps in your suppliers’ safety protocols and performance. Since most industries rely on a supply chain, every business needs to consider and mitigate these risks.

A conversation with Trevor Bronson, Strategic Development Manager at Intelex Technologies, on how the fragility of supply chains have been exposed in the wake of recent global uncertainty and what can  be done at organisational level to improve their robustness.

In February 2022, Trevor Bronson virtually presented to a large Health & Safety Matters audience on the best practices around promoting supply chain safety, including identifying what is required to keep a suppy chain operational, resilient, flexible and compliant.  (If you want to watch the webinar “Safety in the Supply Chain: How To Lower Risk and Read more...

Document Control Software Simplifies Compliance

Regulated industries face unique challenges regarding risk management and compliance, making document control software a crucial component in managing key documents such as permits, reports and forms.

There is a lot of confusion about what digitization, digitalization and digital transformation are, how they are different and what this means for document control. Many people use them interchangeably, but when you dig deeper, you will find that there are significant differences regarding their goals, scope and benefits. In the long run, they share a common goal of transforming legacy processes and operations to fully digital analogs that increase efficiency, transparency and customer satisfaction while reducing costs.

With benefits like these, it’s no wonder that companies are aggressively adopting these changes. The global digital transformation is expected to reach almost $3.3 trillion by 2025 as companies increase their spending on mobile technology, IoT and SaaS.

COVID-19 accelerated this trend and turned … Read more...

The Texas Blackout is a Powerful Reminder that Systems Can Be Fragile

Texas Blackout Energy

To describe the blackout that occurred in Texas recently as tragic would be an understatement. It had serious consequences on the well-being of individuals, took a heavy toll on the state’s energy infrastructure and will end up costing taxpayer’s billions to repair. However, what is truly heartbreaking is that the suffering continues for many.

To date, the weather conditions that caused the blackout have resulted in:


According to the Independent, the estimated cost of damages is close to the $50 billion mark. While it appears that the situation couldn’t get worse, ERCOT – the Electric Reliability Council of Texas – now says the Texas … Read more...

How Quality 4.0 is Changing the Future of Business: Part II

Industry 4.0 and Quality 4.0

In our previous blog on Quality 4.0, we introduced the ways in which the principles of Industry 4.0 have impacted the practice of quality. In today’s blog, we’ll look at the first of a series of case studies to see how this revolution plays out in today’s organizations.


Maintenance 4.0


Equipment failure in a manufacturing environment can disrupt cash flow and productivity. Not only do machine repairs cost money and time to repair, but there is also a cost to sitting idle. Time and money are lost through decreased productivity and missed deadlines, while rushed work (for example, immediately after recovery from the failures) can lead to additional product defects or safety hazards. While traditional maintenance techniques react to machine failures only after they occur, Maintenance 4.0 offers the opportunity to collect data to predict and prevent machine downtime before it occurs, potentially protecting millions of dollars of productivity … Read more...

8 Checklists for 2020: A Quick Way to Check In and Level Up Your EHSQ Programs

These checklists from Intelex offer practical advice about managing aspects of safety like slips and falls and electrical hazards, help you touch base with employees during these stressful times, offer insight into your organization’s preparedness planning, provide guidance on quality issues like voice of customer and 5S, and much more!

Don’t Be Shocked – A Checklist for Electrical Safety – While the objective of protecting the safety of their employees continues to be a strong focus for employers, there still needs to be more checks in place to reduce injuries.

Embrace the New Age of Digital Learning: Training Management in the Age of COVID-19 – Learning and training is more important than ever. When the world moves quickly, sometimes in unexpected ways, we need to make sure our training can keep up and give our teams what they need to survive and thrive.

Back to Work Checklist for Mindful Leaders – While strategic vision … Read more...

High Quality of Healthcare = A Robust Quality Framework + a Strong Maturity Model

Cost of Quality in Healthcare

“Health care is vital to all of us some of the time, but public health is vital to all of us all of the time,” was aptly stated by American pediatric surgeon and public health administrator C. Everett Koop. While that statement is simple, the healthcare industry is farthest from that.

Like many industries, healthcare has some challenges that are endemic to that industry. Issues such as poor communication amongst teams, procedural workarounds and bias or preferential treatment to senior physicians can often have serious repercussions from misdiagnosed treatment to fatalities.

But all is not lost. In fact, some agencies and organizations have been able overcome challenges through frameworks that focus on the culture of quality.

Let’s take a further look.


The Center for Disease Control’s Key Recommendations to Protect Both the Safety and Quality of Patient Care


According to the U.S. Center for Disease Control (CDC), there are ten … Read more...

Maintaining Quality in a Time of Uncertainty: Our Upcoming Expert Connect Session on October 28th

Expert Connecting Quality in a Time of Uncertainty

According to best-selling author Linda Lambert: “One good conversation can shift the direction of change forever.”

Designed to provide attendees with an exciting experience based on the exchange of ideas, experiences and industry knowledge, our Expert Connect series is a true testament to our continued focus on trying to provide our customers, prospects and community with a breadth of experiences.


Introducing Our Third Session: Maintaining Quality in a Time of Uncertainty


We’re excited to announce our third session, Maintaining Quality in a Time of Uncertainty, which will be held on Wednesday, October 28th!

This session is designed to explore how COVID-19 has changed your manufacturing operations and strategies for ensuring quality does not falter. Attendees will learn:

  1. The unique challenges experienced this year.
  2. How to adjust quality programs to ensure consistency.
  3. Best practices for using your quality data for decision-making.

While the facilitators will start off by providing their … Read more...

The Culture of Quality in the Automotive Industry

Each industry will have different interpretations of the concept of Quality and how to prioritize its tenets within their own field of practice, expertise and work experience. Perhaps the best fundamental principle is the definition of Quality from the International Organization for Standardization (ISO) as “the degree to which a set of inherent characteristics fulfills requirements where a requirement is a need or expectation.”

Graphic of frontline workers working at an auto plant

Automotive quality management dates to Henry Ford’s vision of a trained workforce assembling mass-produced vehicles with consistency and precision. Today, automotive quality reflects three principles:

  • Quality in Product means the ability of the vehicle to fulfil its expected functions and behavior, such as engine efficiency, product features and environmental exhaust standards.
  • Quality in Production means producing vehicles of a consistent quality standard while working within defined cost constraints.
  • Quality in Ownership relates to customer satisfaction during their ownership of the vehicle. This includes the customer experience
Read more...