Free Scorecards, Reports, and a Dashboard for Intelex's iForm Module, Claims Management, are now available on the Intelex-Exchange! View instructions on how to upload them directly into your Intelex System.

SCORECARDS:
Claims by Area of Injury
Claims by Incident Type
All Claims Filed this Month
Claims Statistics This Year
Return to Work Report

DASHBOARD:
Claims Management Dashboard

REPORTS:
All Claims Filed by Month
Claims by Area of Injury
Claims by Current Status
Claims by Incident Type
Claims by Injury Type
Claims Closure Details
Claims Costs
Return to Work Information
Claims Filed This Month

Visit Intelex-Exchange.com to download more FREE Scorecards, Dashboards, and Reports for the following Intelex iForm Modules:

Training Submission
Customer Complaints
Spill and Release Reporting
Department of Transportation (DOT)

Intelex will be exhibiting our web-based environmental, health, and safety management software at Safety 2009, a conference and exposition hosted by the American Society of Safety Engineers (ASSE) at the Henry B. Gonzalez Convention Center from June 28-30.

Safety 2009 is a conference and exposition for environment, health, and safety (EHS) professionals to learn about industry trends and issues, share best practices, and try out the latest in health and safety technologies. The conference brings together 4,000 professionals from around the world including 400 exhibitors.

If you're planning to attend the conference, stop by booth 1129 for a visit. Intelex representatives Steve Ross and Nick Ramdass welcome the company!

A recent article published on Business News America's website addresses Intelex Technologies growing presence into the South American market. During an interview with journalist Renzo Dasso, Intelex Account Manager Jason Fitzpatrick explained how an increased awareness surrounding environmental considerations has been a motivating factor for many organizations to begin implementing web-based environmental management systems, despite the current economic climate, "We have done quite well in spite of the global financial crisis. The environment industry is developing rapidly and companies are becoming more aware of these issues, which for us is an advantage."

Visit the Business News America website to read the complete article.

We're pleased to announce that Intelex has been chosen by Telenor Pakistan to provide them with a web-based software solution designed to address all aspects of an effective telecommunications quality management program including document control, nonconformance and corrective-action tracking, and audits management, etc.

Telenor Pakistan is a subsidiary of Telenor ASA – a telecommunications service provider in 13 countries across Europe and Asia. Since its launch in 2005, Telenor Pakistan has become the single largest direct European investment in Pakistan to date, which as a result has contributed to its success as the fastest growing mobile network in the country, with coverage reaching deep into many of the most remote areas of Pakistan.

When Telenor Pakistan began shopping for a software provider, they identified several requirements for the solution that would best meet their needs, the top three being an easy-to-use document control system, a reliable audits management program, and the ability to streamline TL9000 initiatives organization-wide. We knew that our out-of-the-box quality management system didn’t address TL9000 requirements so we used our iForms^® technology to build custom forms and reporting capabilities that would comply with TL9000.

"In what is an exciting, fast moving market, Telenor Pakistan always needs to be ready to meet growing market demands and offer reliable and robust services that our customers demand of us. Choosing a TL9000-based QMS is a step in that direction. TL9000 includes all the ISO 9000 requirements, and 90 additional requirements specific to the telecommunications industry. However, what really sets TL9000 apart from ISO 9000 are the set of measurements, which can be benchmarked globally under various product categories. We selected Intelex because it's QMS, iForms^®, and reporting software could be easily configured to manage the TL9000 measurements, in addition to the standard requirements of ISO 9000. We look forward to a rewarding partnership between Telenor Pakistan and Intelex Technologies," said Khalid Shehzad Chief Technology Officer of Telenor Pakistan.

"Telenor Pakistan has only been around since 2005; however, in just four years they've become the dominant player in the telecommunications industry in Pakistan. They have experienced tremendous growth over the last few years by dedicating themselves to providing their customers with a superior product and customer service," commented Mark Jaine, President and CEO of Intelex Technologies Inc. "Implementing the Intelex Quality Management System with iForms^® is just another way for Telenor Pakistan to solidify their commitment to providing high-quality services."

The purpose of a quality management system is to enable continual improvement regardless of market conditions; therefore, organizations that had the foresight and business smarts to have implemented effective quality management systems prior to the current recession have been proactively refining their business processes, minimizing the potential for nonconformance expenses, and enabling complete performance visibility as opposed to implementing last minute reactionary decisions intended to cut costs quickly. Invariably the "quick fix" approach to reducing the bottom line will directly impact product and service quality, which will ultimately have a negative impact on revenue generation.

The article "Prepared for Battle: Defend yourself in any economy with sound quality management" by Peter Grossi in this month's Quality Progress magazine delves much more deeply into the concept that businesses with existing quality management programs are better positioned to adapt during difficult economic conditions. "What organizations need to keep in mind, however, is that while the impact of a recession may be significant from a psychological perspective, in reality the application of sound quality management principles has a much more significant effect on an organizations success than the state of the economy."

So where does that leave businesses that don't have a quality management program in place? It leaves these organizations with a significant opportunity to improve their performance and strengthen their business operations so that they too can prosper regardless of the economic climate.

To read Peter Gross's complete article please visit the Quality Progress website. For information on the Intelex Quality Management System you can register for a live demonstration or free trial access online.

Industry safety standards and regulations are constantly under review and analysis in an effort to continually improve upon them. The chemical sector is no exception, as governments worldwide are working to put the whole area of accident prevention in hazardous industries under greater regulatory control, the chemical sector is specifically increasing its emphasis on process safety. In a recent article from ICIS.com author Sean Milmo takes a look at some of the issues revolving around this movement.

Entitled "Chemical firms grapple with new approach to process safety data," Mr. Milmo's article first addresses the considerable pressure mounting towards the chemical industry to increase the scale of safety data reporting as a recent series of major accidents within the industry have resulted in a significant number of injuries and fatalities. These incidents have prompted both regulatory authorities and the general public to expect the chemical industry to step up preventative measures for these types of catastrophes.

So what is being done? In both Europe and North America regulatory bodies are taking steps to improve the safety reporting landscape and implement a process safety approach. As Mr. Milmo notes, "The European Commission is reviewing the 13-year-old Seveso II directive on the control of major accident hazards with the objective of making more effective obligatory safety management systems in plants, including those covering process safety. In the US, the Occupational Safety and Health Administration (OSHA) has been urged, particularly by the country's Chemical Safety Board (CSB) that investigates chemical accidents, to enforce existing legislation on process safety more effectively." Although both sides of the Atlantic are proactively seeking a common platform for chemical sector safety standards, there is still dispute from each party as to what process safety data should be monitored. The problematic issue has been the huge variety of data that can be categorized as being indicators. There are two types of indicators, lagging and lead, lagging indicators provide information on incidents after they have happened and lead indicators help to measure the effectiveness of procedures, operating disciplines and protections that work to prevent incidents, there are also near misses which are not serious but could lead to severe incidents. The choice between these indicators is causing much confusion among experts, as what some would classify as a lead indicator others would categorize as lagging.

Although there have been some disputes along the way, much progress has been made by both US and European organizations to establish a uniform model for the application of indicators. As Mr. Milmo explains, "A consensus has now emerged that the choice of lead indicators should be left to individual companies or even sites within companies because different lead indicators are required for different products and processes." Also, in late 2007, the Center for Chemical Process Safety (CCPS) in the US consulted with a variety of chemical and petroleum associations, regulatory bodies, trade unions and academics to create a list of process safety metrics which has gained support from North and South America as well as a few European countries. With the main priority to gain a consensus towards the metrics, the CCPS is leaving room for adjustments and continued improvements to their list. Although not perfect yet, the effort towards creating a global reporting culture is growing, which ultimately will create safer and more regulated conditions for all those working within the chemical sector across the globe.

We’d like to thank our clients for making Intelex’s free training webinars a big success! Since March of this year, we’ve had over 100 participants join our free training sessions which included old-time hits like Building Charts Based on Configurable Reports and our first-ever Q & A Webinar, You’ve Got Questions, We’ve Got Answers! 

In response to their growing popularity, we’ve scheduled four new training sessions covering various aspects of using the Intelex System:

 · Message Center | Thursday, July 9 | 2:00 pm ET

 · Building iForms | Tuesday, July 21 | 11:00 am ET

 · Building Metric Scorecards | Thursday, August 13 | 2:00 pm ET

 · Building Calendar, Activity Tracking & Graphical Scorecards | Tuesday, September 1 | 2:00 pm ET
 
To view course details and register online, visit the Intelex-Exchange today.  If you don’t already have access to the Intelex-Exchange, submit a request online.

The discourse of corporate social responsibility (CSR) has gained considerable momentum in recent years with all signs indicating that this movement will continue with even greater force throughout the remainder of 2009 and into 2010. Business leaders that have had CSR programs up and running for several years will tell you that when their programs started there was very little measuring and reporting on established objectives, but with sophisticated consumers and stakeholders demanding greater accountability gone are the days of just saying "it's working."

A general framework for CSR reporting has been established by The Global Reporting Initiative (GRI), a large multi-stakeholder network of thousands of experts, in dozens of countries worldwide. Intended to inform shareholders, stakeholders and the general public of all efforts to adhere to laws and ethical standards as well as any improvements to the sustainability of the company and the environment, CSR reports are a means of increasing the transparency into an organizations operations, which some say will spur other companies to further action. As the GRI's website (www.globalreporting.org) describes, "The Global Reporting Initiative's vision is that disclosure on economic, environmental, and social performance is as commonplace and comparable as financial reporting, and important to organizational success." On an organizational level CSR reports can be useful for companies to benchmark organizational performance, demonstrate organizational commitment to sustainable development and to compare organizational performance over time.

Celeste LeCompte investigates some of the ideas surrounding CSR reporting in a recent article on BusinessWeek.comentitled "How to Put Sustainability on the Books." The issue at the heart of LeCompte's piece is not so much what types of data organizations are including in their CSR reports but rather how they are collecting and then extracting this data. As DeCompte explains, "CSR data are notoriously complex. Putting together a report can mean pulling data from environmental health and safety departments, community and education programs, philanthropic giving records, supply chain partners, and operations records. Historically, companies have pulled that data into Excel spreadsheets to create new datasets for CSR reports. But as stakeholders—and shareholders—show more interest in sustainability concerns, companies are beginning to eye more sophisticated software to help them manage and report that data." Because collecting, verifying, and publishing data from multiple spreadsheets and various other sources is an obvious limitation on the accuracy and efficiency of a CSR report, a more sophisticated, web-based software solution such as what Intelex offers is something that many organizations have now implemented to streamline operations and make data reporting more accurate and manageable, a trend that will likely continue to increase as we move towards a more accountable, socially and environmentally conscious business world.

Intelex will be hosting its first-ever Q & A webinar, You’ve Got Questions, We’ve Got Answers! on Thursday, June 4th at 2:00 pm EDT. Get answers to all those questions you have about using your Intelex System!

Though it's not a requirement, we encourage you to submit your questions in advance to give the webinar's host an opportunity to link questions according to features and functionality. Participants are also welcome to ask questions live and learn from other clients' questions!

Please continue to direct all questions to your Client Relations Coordinator at 416.599.6009 ext. 282.

To view and sign up for all of Intelex’s webinars, visit the Intelex-Exchange today! If you don’t already have access to the Intelex-Exchange, submit a request online.

It is no secret that we are presently experiencing an economic downturn. Running a successful and profitable organization is no easy feat to begin with, let alone in these current market conditions. The corporate leaders of today are battling a plethora of obstacles ranging from fluctuating capital markets, pressures from investors, proposed new regulations and not to mention good old fashioned competition from their competitors. Penny pinching and resourceful budgeting have become standard practice across the board for most industries. As sales are down and earnings diminishing, many may believe that cutting back on spending is the logical approach, but as a recent article "Captain Jack and the BPM Market: Performance Management in Turbulent Times" by John Colbert in Business Performance Magazine outlines, there is one key factor that is well worth the investment.

As Mr. Colbert states, "Business Performance Management (BPM) is one of the few IT investments receiving heighted focus during this economic downturn. You might think that companies would be well advised to cut back their spending on software. Yet when it comes to managing performance and profits, it actually might make sense to invest in systems that can help you to improve the bottom line, better analyze and forecast your business, and improve decision making." This is becoming even more evident as companies who have BPM systems already implemented are currently projecting and planning towards the future based on the critical data they've collected organization-wide, while companies who have not adopted a BPM system are left reviewing dated Excel spreadsheets and dormant reports that as Mr. Colbert puts it, "may help them to understand where they’ve come from but don't do much to show where they should be going."

From October 2008 to February 2009 BPM Partners conducted the 2009 BPM Pulse survey, interviewing over 850 senior executives to gauge the current professional perspective on the topic of Business Performance Management. They found that over half (52%) of the executives surveyed said they will be increasing their focus on performance management investments. As improving performance management surfaced as a priority for many of the firms surveyed, other data further illustrates the repercussions for companies who have not yet adopted a BPM system to identify performance improvements. As Mr. Colbert explains, "According to research conducted by the Corporate Executive Board entitled 'Executive Guidance for 2009', companies that make it into the top quartile during a downturn sustain their market premium for an average of three years. With stakes this high, any failure to assertively identify performance improvement opportunities during the slowdown can spell trouble for less well-positioned companies. The principle of survival of the fittest is already being applied to the financial services, automotive manufacturing, and print media markets. Firms that wish to sustain a healthy future need to act now or risk becoming a casualty of market evolution." As many organizations are now trying to do more with less, having a forward-thinking plan for the future is critical. An effective BPM system that identifies where costs come from, where opportunities lie and where improvements can be made allows organizations to trim their less profitable and less strategic operations ultimately positioning them best to sustain and progress successfully into the future.

Business Performance Magazine is available online at www.bpmmag.net

Submit a request online to learn how to implement a business performance management system at your organization.