Quality Improvement Through Operational Change

There are many ways that an organization can go about retooling their operations and processes to produce a better end product or service. The fundamental challenge in achieving any improvements comes in finding ways to accomplish them while at the same time saving time and money. One such method of unlocking potential performance, while saving both time and money, is that of implementing operational change to your organization’s structures and procedures. “Beyond Headcount Reduction,” a recent article featured in Quality Magazine, written by Peter J. Sherman, lead instructor at Emory University’s Six Sigma Program in Atlanta GA, outlines the principals of operational change as well as the impact it can have on an organization’s output, level of service and ultimately their bottom line.

Sherman begins by first addressing the fact that the majority of businesses today are in an extremely defensive posture as a result of the recent decline … Read more...

Intelex Chosen as TL 9000 Quality Management System For Telenor Pakistan

We’re pleased to announce that Intelex has been chosen by Telenor Pakistan to provide them with a web-based software solution designed to address all aspects of an effective telecommunications quality management program including document control, nonconformance and corrective-action tracking, and audits management, etc.

Telenor Pakistan is a subsidiary of Telenor ASA – a telecommunications service provider in 13 countries across Europe and Asia. Since its launch in 2005, Telenor Pakistan has become the single largest direct European investment in Pakistan to date, which as a result has contributed to its success as the fastest growing mobile network in the country, with coverage reaching deep into many of the most remote areas of Pakistan.

When Telenor Pakistan began shopping for a software provider, they identified several requirements for the solution that would best meet their needs, the top three being an easy-to-use document control system, a reliable audits management program, and … Read more...

Organizations with Sound Quality Management Are Better Equipped To Weather the Current Economic Downturn

The purpose of a quality management system is to enable continual improvement regardless of market conditions; therefore, organizations that had the foresight and business smarts to have implemented effective quality management systems prior to the current recession have been proactively refining their business processes, minimizing the potential for nonconformance expenses, and enabling complete performance visibility as opposed to implementing last minute reactionary decisions intended to cut costs quickly. Invariably the "quick fix" approach to reducing the bottom line will directly impact product and service quality, which will ultimately have a negative impact on revenue generation.

The article "Prepared for Battle: Defend yourself in any economy with sound quality management" by Peter Grossi in this month's Quality Progress magazine delves much more deeply into the concept that businesses with existing quality management programs are better positioned to adapt during difficult economic conditions. "What organizations need to keep in mind, however, is … Read more...

Corporate Social Responsibility Reporting

The discourse of corporate social responsibility (CSR) has gained considerable momentum in recent years with all signs indicating that this movement will continue with even greater force throughout the remainder of 2009 and into 2010. Business leaders that have had CSR programs up and running for several years will tell you that when their programs started there was very little measuring and reporting on established objectives, but with sophisticated consumers and stakeholders demanding greater accountability gone are the days of just saying "it's working."

A general framework for CSR reporting has been established by The Global Reporting Initiative (GRI), a large multi-stakeholder network of thousands of experts, in dozens of countries worldwide. Intended to inform shareholders, stakeholders and the general public of all efforts to adhere to laws and ethical standards as well as any improvements to the sustainability of the company and the environment, CSR reports are a means … Read more...

Make Your Job Easier with the OpenPass API

Technologies has released its latest software innovation, the Intelex OpenPass
API, a revolutionary application programming interface that will enable its
users to sync and report data between multiple business management systems.

The Intelex
OpenPass API functions as a conduit for seamlessly feeding data between
multiple software programs. This means that Intelex’s environment, quality, and health & safety, and business management Software can now share data with pre-existing
business software applications; thereby, saving time and resources while
maintaining a degree of accuracy that’s difficult to achieve when data is
transmitted manually.

The City of Calgary
and St. Gobain are the first Intelex clients to take advantage of the OpenPass
API.  The City of Calgary used our
OpenPass API to import employee and location data from their pre-existing HR system
into their Intelex System. They also used the OpenPass API to export employee
injury data (i.e., incident number with date …

New Operational Control Content Added to the Intelex-Exchange

Free Operational Control Scorecards and Configurable Reports are now available on the Intelex-Exchange.  Click here to read up on how to import these tools directly into your Intelex System.


Operational Control – Current Year Scheduled Equipment Maintenance
Operational Control – Overdue Equipment Maintenance


Operational Control – Equipment Maintenance List
Operational Control – Scheduled Equipment Maintenance next 90 days
Operational Control – Upcoming Maintenance by Person Responsible
Operational Control – Equipment Maintenance History
Operational Control – Overdue Equipment Maintenance