Scapegoating workers and accepting the limitations of human judgement does nothing to reduce injury and fatality rates or to improve the efficiency of the EHS management system.

When we say that human error was responsible for an incident, it’s tempting to be comforted by the idea that one person’s poor judgement was to blame. If that person was doing something they shouldn’t have been doing, that seems to be a fairly obvious root cause that couldn’t be anticipated and doesn’t reflect the overall integrity of the management system, leadership or workplace. “Humans will always make mistakes,” we might tell ourselves, “and you can’t make a system foolproof when humans are involved.”  

Yet scapegoating workers and accepting the limitations of human judgement does nothing to reduce injury and fatality rates or to improve the efficiency of the EHS management system. People operate within the constraints provided by the culture and management … Read more...