Tag Archives: user adoption

User Adoption of EHS Software: Best Practices from the Mining Industry

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On Friday, June 17, Intelex had the pleasure of hosting senior leaders, program managers and consulting partners at its first ever Mining Thought Leadership session. Attendees came to our downtown Toronto offices from as far away as Utah and northern Quebec to share their ideas, best practices, and insights on the use of technology in their industry.

Specifically, they were there to discuss the best EHS software solutions, often referred to in the mining sector as Health, Safety, Environment, and Community (HSEC) management systems, underscoring the particular importance of community and stakeholder relationships for mining companies. Some of the event’s attendees were already using software systems to manage their processes, while others were just beginning to explore the opportunities. The mix made for some enlightening and thought-provoking conversations. In particular, the discussion centered around user adoption challenges and lessons learned.

The half-day event was designed to be interactive but was … Read more...

Collecting Data from the Field? Follow this Formula for Success!

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A drill operator at an oil rig is looking tired and “out of it.” He’s yawning, his movements are slow, and he doesn’t appear to be paying much attention to detail.

Immediately, the supervisor relieves the drill operator of his duties and reassigns the task. He quickly enters the work observation in his iPad. His device has an offline mode that will sync up with his safety management system as soon as he has internet access again.

Back at the office, the safety manager’s dashboard updates in real time.

Sounds like a pipe dream? The technology exists now – the only barrier is getting end users to adopt it. The key to adoption is simplicity.

“If you want people to use it, you have to make it simple. As simple as possible,” a senior oil and gas safety VP said to me recently. With over 30 years in the industry, … Read more...

Etihad Airways Awarded the Intelex Performance Excellence Award for User Adoption

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Etihad Airways flew home from the User Conference with extra weight in their luggage –the Intelex Performance Excellence Award for User Adoption, that is. To win this award, a client must demonstrate extraordinary levels of effectiveness in their user adoption process, demonstrating the innovative and structured ways in which they have ensured high levels of adoption in their company.

At Etihad, user adoption is critical to their mission. Etihad’s CEO tackled user adoption by first focusing on corporate-wide messaging centered on safety culture. Then they rebranded their Intelex system, EYIntelex.com, for a consistent user experience. Etihad also created a main landing page featuring links to training materials, user manuals, and a new e-learning platform, to assist new users.

To reach Etihad’s global audience of over 20,000 employees, which is made up of pilots, cabin crew, engineers and ground staff in 80 different locations, the team had to be creative. Given … Read more...

Meet an Intelex Client: John Whatley, Flex-N-Gate

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John is an Environmental Health & Safety Facilitator for Flex-N-Gate, one of America’s largest private companies. With 52 facilities scattered throughout the Americas and Europe, Flex-N-Gate manufactures high quality products and systems for the automotive industries. In this video, John discusses what makes Intelex stand out from the competition.

Meet an Intelex Client: John Whatley – Flex N Gate from Intelex Videos on Vimeo.

“We had existing systems that were becoming obsolete for our quality management systems and environmental, health and safety,” says John, who works out of Windsor, Ontario. The decision process that led Flex-N-Gate to choose Intelex over the other options on the market was thorough. “We looked at all of them,” John claims, “and we chose Intelex because it was the most intuitive.”

John emphasizes that ease of user adoption was a high priority, for him as an Intelex system administrator and for the company as … Read more...

Veresen’s SMART Idea

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Last week Training Specialist Steph DiRaddo conducted our largest in-house user training session with client Veresen Inc, which owns and operates energy infrastructure assets across North America. The training stretched over two days and brought Veresen plant managers from their eastern facilities together with the Alberta-based project team here at Intelex headquarters in Toronto.

Veresen is getting ready to launch their appropriately named SMART (Sustainability Management and Reporting Tool) using Intelex’s EHS Incident Management application to 200 users across North America. The project team has been working diligently to ensure a smooth introduction of the new system to various internal departments, and in doing so has provided a great example of how they can creatively engage employees that will be working with the system.

Demonstrating their full commitment to SMART, and to further encourage user adoption and integration, the Veresen Project Team went as far as creating a new … Read more...