Why the Human Factor is as Important as Your Technology

In 1979, the National Aeronautics and Space Administration (NASA) held a workshop at which it presented research demonstrating that the root cause of most aircraft accidents was human error and worker performance relating to poor critical thinking, lack of leadership, and miscommunication. The presentation was a response to the crash of United Airlines Flight 173 in Portland, Oregon in 1978, in which a landing gear problem forced the crew to circle the airport prior to landing. The captain focused on the landing gear problem for over an hour, missing frequent communications from his crew that the fuel supply was running low. The captain only realized his lack of situational awareness moments prior to the plane running out of fuel and crashing only a few miles short of the runway. Two crew members and eight passengers were killed. 

NASA therefore developed the practice of crew resource management (CRM). CRM addresses the human factor in teams … Read more...