Lessons from 9/11: How Systems Fail and People Rise to the Occasion

9/11 is more than just a traumatic scar on our memories. It is also a reminder of how systems lacking due care and preparation can fail in a crisis, and of how human beings with training and empathy can shine a powerful light into the darkness to bring aid to those who need it most. 

For those of us of a certain vintage, it’s hard to believe that 9/11 was twenty years ago. Watching footage of the events of that day brings back memories so vivid that it feels as though we’re experiencing them again for the first time. 9/11 is a scar on our collective consciousness. For those who lost someone in the attacks, it is a trauma that will never completely heal. 

It’s striking that the way we refer to that event—“9/11”—demonstrates an intriguing way we think about time in relation to cataclysmic disasters. “9/11” represents a day, a twenty-four-hour … Read more...

World Quality Day: Food Safety in the Spotlight After Supreme Court of Canada Decision

Food safety

The Supreme Court of Canada has dismissed an appeal that would have seen Maple Leaf Foods held responsible for financial and reputational losses that occurred during the listeriosis outbreak in 2008.

The outbreak at the Bartor Road plant in Toronto, Ontario, Canada in 2008 resulted in 22 deaths and is considered one of the deadliest food safety outbreaks in Canadian history. The contamination affected a number of cold cut products produced at the plant. The cause of the outbreak was the cleaning procedures of two slicing machines that had meat residue lodged deeply inside their internal workings, which allowed the bacteria to grow unchecked over a long period of time despite the thorough cleaning and maintenance of the working surfaces. Maple Leaf Foods had an exemplary record for food safety up to that point and had demonstrated a high level of attention to food safety and quality for several years. … Read more...