High Quality of Healthcare = A Robust Quality Framework + a Strong Maturity Model

Cost of Quality in Healthcare

“Health care is vital to all of us some of the time, but public health is vital to all of us all of the time,” was aptly stated by American pediatric surgeon and public health administrator C. Everett Koop. While that statement is simple, the healthcare industry is farthest from that.

Like many industries, healthcare has some challenges that are endemic to that industry. Issues such as poor communication amongst teams, procedural workarounds and bias or preferential treatment to senior physicians can often have serious repercussions from misdiagnosed treatment to fatalities.

But all is not lost. In fact, some agencies and organizations have been able overcome challenges through frameworks that focus on the culture of quality.

Let’s take a further look.


The Center for Disease Control’s Key Recommendations to Protect Both the Safety and Quality of Patient Care


According to the U.S. Center for Disease Control (CDC), there are ten … Read more...

Driving Progress through a Paradigm Shift: The Importance of a Strong Safety and Quality Culture to the Oil and Gas Sector

In the business world, the word progress is commonly associated with technological advancements, as well as developments in processes and procedures. There are additional drivers to progress and their significance can also have powerful results.

In the oil and gas sector, studies have shown that for companies to be successful in the long run, it’s critical for them to incorporate a strong culture of safety and quality.

How about we take a step back to understand the full picture?

The Traditional View of How Oil and Gas Companies Should Operate


While traditionalists will claim that an industry strongly based on scientific processes and technology don’t need to focus on employee-centered processes or procedures, their thinking has since been proven to be antiquated and potentially dangerous.

How so, you ask? Well, empirical research has proven that high-reliability organizations (HROs), which by nature, have a labor-heavy component to their operations, have shown … Read more...

More Lessons from the Boeing 737 MAX: How Culture of Quality Failures Led to Tragedy

In a previous post, we explored how the disasters involving the Boeing 737 MAX aircraft since 2018 reflect the importance of effective procedural documentation and proper training, particularly during the introduction of new products or services that are drastically different from earlier versions. The 737 MAX story, however, provides many lessons that can be applied to any industry. Today, we’ll look at how the failure of quality culture at Boeing led to such extraordinary human tragedy.  

To review the facts, Boeing introduced the 737 MAX as an update to the 737 NG to compete with Airbus. This update included a structural redesign that made the 737 MAX vulnerable to stalls resulting from the nose drifting up during certain maneuvers. To remedy this, Boeing designed the maneuvering characteristics augmentation system (MCAS), a software application that would correct the angle of attack by pushing the nose back down without the pilots being aware … Read more...