Tag Archives: quality culture

High Quality of Healthcare = A Robust Quality Framework + a Strong Maturity Model

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Cost of Quality in Healthcare

“Health care is vital to all of us some of the time, but public health is vital to all of us all of the time,” was aptly stated by American pediatric surgeon and public health administrator C. Everett Koop. While that statement is simple, the healthcare industry is farthest from that.

Like many industries, healthcare has some challenges that are endemic to that industry. Issues such as poor communication amongst teams, procedural workarounds and bias or preferential treatment to senior physicians can often have serious repercussions from misdiagnosed treatment to fatalities.

But all is not lost. In fact, some agencies and organizations have been able overcome challenges through frameworks that focus on the culture of quality.

Let’s take a further look.


The Center for Disease Control’s Key Recommendations to Protect Both the Safety and Quality of Patient Care


According to the U.S. Center for Disease Control (CDC), there are ten … Read more...

More Lessons from the Boeing 737 MAX: How Culture of Quality Failures Led to Tragedy

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In a previous post, we explored how the disasters involving the Boeing 737 MAX aircraft since 2018 reflect the importance of effective procedural documentation and proper training, particularly during the introduction of new products or services that are drastically different from earlier versions. The 737 MAX story, however, provides many lessons that can be applied to any industry. Today, we’ll look at how the failure of quality culture at Boeing led to such extraordinary human tragedy.  

Graphic of front line workers building an airplane

To review the facts, Boeing introduced the 737 MAX as an update to the 737 NG to compete with Airbus. This update included a structural redesign that made the 737 MAX vulnerable to stalls resulting from the nose drifting up during certain maneuvers. To remedy this, Boeing designed the maneuvering characteristics augmentation system (MCAS), a software application that would correct the angle of attack by pushing the nose back down without the pilots being aware … Read more...