In ISO 9001:2015, quality is the “degree to which a set of inherent characteristics of an object fulfils requirements.” (3.6.2) Quality 4.0 describes the technological innovations that will help us more quickly assess compliance and customer satisfaction and optimize business processes through systems integration — whether the object we’re working with is a process, a product, a person or an intelligent software system.
Quality 4.0 systems are:
- Connected— electronic, networked, and capable of communicating in real time with people and systems.
- Intelligent— autonomous, reactive, proactive, social and/or adaptive to new data or new environmental conditions.
- Automated — able to carry out instructions with or without human participation.
As a result, Quality 4.0 strategies emphasize real-time visibility, intelligent decision support, and improved communication — between people, systems and machines.
For example, Nikon’s recently announced Quality 4.0 strategy focuses on real-time measurement: improving and automating measurement systems, automating inspections and … Read more...