Learning through Proven Methods: Driving Business Resiliency by Applying Best Practices in Lean

Despite juggling competing priorities, building resilient systems and processes within their organizations continues to be top of mind for business leaders today and is anticipated to be so for the foreseeable future. As such, the first logical step is to turn to existing methods and approaches that have been proven to be effective—of these, lean is a strong contender.


Starting from the Beginning: The Definition of Lean


Defined as “a way of providing maximum customer value while minimizing effort, equipment, time, and waste in the production system,” lean is based on five principles:

  1. Value is defined according to the customer’s perception of it.
  2. Organizations must map the entire value stream and eliminate anything that doesn’t contribute to customer value.
  3. Products and services must flow smoothly to the customer with no interruptions.
  4. Customer requirements pull value upstream along the process.
  5. Perfection with no waste is the goal of the production system.
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