You Need More than Compliance to Achieve Operational Excellence in Quality

Since its introduction in 1987, ISO 9001 for Quality Management Systems (QMS) has become the most popular standard in the world. The latest iteration, ISO 9001:2015, outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible. It incorporates principles such as customer focus, process orientation, data-driven decision making, and systematic risk management to help organizations improve their operations across all areas. As a result, many organizations report reduced costs and improved quality and productivity after an ISO 9001:2015 implementation. 

However, not every ISO 9001:2015 implementation brings success. For some organizations, the time and effort dedicated to certifying to ISO 9001:2015 produce nothing but disappointing results such as increased costs, more bureaucracy, and even business failure. If ISO 9001:2015 is so … Read more...

Make 2020 Your Year for the Perfect Vision Statement

Does your vision statement set the tone for how your company, your EHSQ function, and your employees should think and act moving forward? 

If not, you might be ignoring an opportunity to integrate EHS with operational excellence efforts at your organization. 

Earlier this year, Intelex Technologies, where I am a vice president and practice lead for safety and health, was acquired by Industrial Scientific Corp. (ISC). 

Not long after assuming leadership of Intelex, Justin McElhattan, president of ISC and its subsidiaries, shared the vision for the companies he oversees. “We are here to dedicate our careers to eliminating death on the job by the year 2050,” McElhattan declared. 

His statement was not elaborate, but it was clear, concise, and set the tone for how the companies and employees are to think and act moving forward. Metaphorically speaking, Justin McElhattan did not just communicate a corporate vision, but our true north star; the fixed destination for the next three decades. It’s … Read more...