Tag Archives: nonconformances

Nonconformance vs. CAPA: Three Key Questions

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Communicating the differences between nonconformances (NCRs) and corrective/preventive actions (CAPAs) to staff can be challenging. It’s extremely important, too, that everyone fully grasps the distinctions — because consistency in using your organization’s quality management system will directly contribute to the accuracy of your metrics. Furthermore, this will impact the quality of the insights that can be generated by studying them.

In ISO 9001:2015, there is a defined progression between nonconformity, correction, and corrective action:

  • A nonconformity occurs when a requirement is not fulfilled. The result of a nonconformity, according to Hoyle (2017), is a failure to meet product requirements, carry out a task as required, or meet customer or stakeholder requirements.
  • A correction is the step taken to remedy that single nonconformity. Removing the nonconformity does not prevent the issue from happening again. The result of a correct is to prevent the nonconformity from advancing further in the process.
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Webinar: Achieving Operational Excellence with 8D Problem Solving

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Being able to respond effectively to nonconformances and product defects is crucial to success in any quality assurance role. Addressing and eliminating the underlying root cause of a problem can prevent recurring issues, however, more often than not, quality professionals find themselves trapped in reactive, inefficient processes. In order to implement proactive quality management processes, quality professionals across all industries are turning to an approach that many in the automotive and manufacturing sectors have been using successfully for some time: the Eight Disciplines (8D) Problem Solving process.

The 8D Problem Solving process is now one of the most effective and widely used problem solving processes by quality professionals, and Intelex’s new solution for nonconformances and product defects incorporates this proven approach to continuous improvement. In this webinar, Achieving Operational Excellence with the Eight Disciplines (8D) Problem Solving Process, you will learn how you can integrate the 8D Problem Solving approach … Read more...

Meet an Intelex Client: Blair Howell, Subaru

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Blair is the Environmental, Health and Safety Assistant Manager for Subaru Canada. A well-known name in the automotive industry, Subaru first began using Intelex at their manufacturing facility in the United States. At the time, Subaru was working towards ISO 14001 certification and they needed a system that would help them achieve their environmental goals. According to Blair, “Intelex was by far the best application and system out there.”

Meet an Intelex Client: Blair Howell – Subaru from Intelex Videos on Vimeo.

Working out of Mississauga, Ontario, Blair has found that for him the most beneficial tool has been the training application. Previously, Subaru experienced difficulty tracking training and both management and employees had a hard time understanding training requirements and schedules.

“Before we were in a folder system,” Blair says. “Employees had a really difficult time identifying where all this information was located.” By centralizing their data, Intelex … Read more...

City of St.Albert gains ISO certification, reduces audit costs and streamlines processes with Intelex Environmental Management System

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We’re pleased to share our newest case study featuring the City of St. Albert.

Over the past year the City of St. Albert has had great success standardizing processes and reducing time and money spent on audits and internal resources.

They are currently using the Environmental Management System, utilizing aspects of the solution to track and reduce nonconformances, with an 80% reduction in nonconformances since implementation two years ago. This has had a significant impact across their Public Works and Transit departments, ultimately leading to achieving ISO 14001 certification in both areas.

To find out more about the City of St. Albert’s implementation of the system and the tremendous results they’re seeing, read the full case study here.… Read more...