Tag Archives: NCR

The Intelex Quality Top 10 for 2019

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Intelex provides tons of posts, webinars, and insight reports every year to help you figure out how to manage EHSQ better. Here’s our Top 10 resources on quality, all in one place!

It’s time to celebrate the Top 10 most popular or insightful blog posts, reports, or webinars we’ve brought to you in 2019 on quality-related topics! We picked these results based on feedback and interest and hope that they’ll help you learn more about the critical role quality plays in EHSQ. See you in 2020!

#10 – A Digital Transformation for Voice of the Customer (VoC) (Blog Post – September 17, 2019): This quick story shows how Fuji Xerox used their digital transformation initiatives to improve Net Promoter Score (NPS) from -4 (bad) to +35 (very good). To do this, the implemented a VoC data collection and management system.

#9 – Quality Failures Can Leave You In the Dark… Read more...

Neglect Corrective and Preventive Actions at Your Peril

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The Second Law of Thermodynamics states that “all systems tend towards disorder.”

It’s interesting to me to think about actions (corrective or preventive) in the context of a management system in terms of energy and potential chaos. The reasoning for this is that without energy introduced into the system, there is a predictable outcome, which is a net loss to the system and inevitable tendency to disorder, possibly chaos. This helps me frame why paying lip-service to a management system is potentially worse than not having a management system in place at all. For some businesses, not having a management system at all (certified or not) can or will kill their ability to win contracts, operate in some markets, and ultimately identify opportunity, never mind have continuous improvement within their grasp.

Companies with management systems and those that manage actions well have an advantage over those that do not. These … Read more...