Tag Archives: municipality

Webinar – Risky Business: Eliminating Risk Exposure in the Government Sector

Posted on by
Reply

Government organizations are exposed to a plethora of risks on a daily basis and must proactively manage liability, while anticipating and managing issues before they become critical. A strategic risk management framework that allows governments to identify, monitor, and manage their enterprise risk in an integrated manner is vital. It helps to predict potential hazardous events, reduce hazards and ensure informed decision making.

A strategic management framework that allows governments to identify, monitor, and manage their enterprise risk in an integrated manner is vital. It helps to predict potential hazardous events, reduce hazards and ensure informed decision making. Organizations can also leverage the framework to foster a risk aware culture and enhance collaboration on risk management across the enterprise.

Learn how government organizations can mitigate hazards through data centralization and digitization and implement a streamlined risk management program in this FREE 30-minute webinar hosted by Intelex’s Tibor Sos.

Key topics … Read more...

Intelex on Quality and Cities in Municipal World

Posted on by
2

The need for quality management is apparent in an industrial context, but how about…a municipal organization? Well, just as quality management has expanded its reach from manufacturing to customer service, quality can have a huge role in any organization, including municipal corporations.

So check out the latest issue of Municipal World for an article I wrote on Quality Management in Municipalities. You’ll need a subscription to Municipal World to read it (unless you are already among their thousands of subscribers…after all, these guys have been around for more than 115 years!) 

In the meantime, check out our recent webinar on Quality Management in Municipalities where Intelex partnered with The Town of Ajax, one of the very first municipalities in North America to achieve ISO 9001 certification. In this free 30-minute discussion, David Forget, Ajax’s Manager of Quality Service, joined Intelex to examine exactly how municipalities and other service-based organizations can benefit from ISO 9001 registration and streamlined quality … Read more...

Quality management and ISO 9001…in municipalities?

Posted on by
1

These days ISO 9001 has become such a pervasive term, and while some might not know exactly what it means, almost everyone has seen the words pop up on the sides of manufacturers, machine shops, and other industrial facilities.

But while the quality management standard specification can apply to literally any business in any industry, many are still surprised to imagine that its scope goes beyond the walls of discrete manufacturers and processing plants. Indeed, it even applies to municipalities. Except, instead of describing a process for how a bolt is tightened, in the context of a municipal corporation, ISO 9001 might dictate how a customer service call is handled. In either case, the underlying methodology for describing the processes will ultimately be similar.

Those in the municipal sector who are looking to develop or improve a quality management program shouldn’t miss our our feature webinar, Quality City: The value … Read more...