Learning through Proven Methods: Driving Business Resiliency by Applying Best Practices in Lean

Despite juggling competing priorities, building resilient systems and processes within their organizations continues to be top of mind for business leaders today and is anticipated to be so for the foreseeable future. As such, the first logical step is to turn to existing methods and approaches that have been proven to be effective—of these, lean is a strong contender.


Starting from the Beginning: The Definition of Lean


Defined as “a way of providing maximum customer value while minimizing effort, equipment, time, and waste in the production system,” lean is based on five principles:

  1. Value is defined according to the customer’s perception of it.
  2. Organizations must map the entire value stream and eliminate anything that doesn’t contribute to customer value.
  3. Products and services must flow smoothly to the customer with no interruptions.
  4. Customer requirements pull value upstream along the process.
  5. Perfection with no waste is the goal of the production system.
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You Need More than Compliance to Achieve Operational Excellence in Quality

Since its introduction in 1987, ISO 9001 for Quality Management Systems (QMS) has become the most popular standard in the world. The latest iteration, ISO 9001:2015, outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible. It incorporates principles such as customer focus, process orientation, data-driven decision making, and systematic risk management to help organizations improve their operations across all areas. As a result, many organizations report reduced costs and improved quality and productivity after an ISO 9001:2015 implementation. 

However, not every ISO 9001:2015 implementation brings success. For some organizations, the time and effort dedicated to certifying to ISO 9001:2015 produce nothing but disappointing results such as increased costs, more bureaucracy, and even business failure. If ISO 9001:2015 is so … Read more...