Albert Munoz of SGS Achieves the Intelex Performance Excellence Award for Community Builder

Albert Munoz of SGS is this year’s winner of the Intelex Performance Award for Community Builder! This award recognizes an individual Intelex client user who has made an exceptional contribution to the Intelex community of clients, and to the development of Intelex-Exchange, Intelex’s community portal.

As the award winner, Albert Munoz embodies the essence of this award with his tireless contributions to the Intelex Exchange community. In the past year Albert has aided countless users in solving complex problems, while also providing a number of innovative ideas to improve the system. Fittingly, Albert is the person with the most points on Intelex Exchange, with over 3200 points.

Thank you Albert Munoz for your outstanding contributions to the Intelex community!… Read more...

Etihad Airways Awarded the Intelex Performance Excellence Award for User Adoption

Etihad Airways flew home from the User Conference with extra weight in their luggage –the Intelex Performance Excellence Award for User Adoption, that is. To win this award, a client must demonstrate extraordinary levels of effectiveness in their user adoption process, demonstrating the innovative and structured ways in which they have ensured high levels of adoption in their company.

At Etihad, user adoption is critical to their mission. Etihad’s CEO tackled user adoption by first focusing on corporate-wide messaging centered on safety culture. Then they rebranded their Intelex system,, for a consistent user experience. Etihad also created a main landing page featuring links to training materials, user manuals, and a new e-learning platform, to assist new users.

To reach Etihad’s global audience of over 20,000 employees, which is made up of pilots, cabin crew, engineers and ground staff in 80 different locations, the team had to be creative. Given … Read more...