You Need More than Compliance to Achieve Operational Excellence in Quality

Since its introduction in 1987, ISO 9001 for Quality Management Systems (QMS) has become the most popular standard in the world. The latest iteration, ISO 9001:2015, outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible. It incorporates principles such as customer focus, process orientation, data-driven decision making, and systematic risk management to help organizations improve their operations across all areas. As a result, many organizations report reduced costs and improved quality and productivity after an ISO 9001:2015 implementation. 

However, not every ISO 9001:2015 implementation brings success. For some organizations, the time and effort dedicated to certifying to ISO 9001:2015 produce nothing but disappointing results such as increased costs, more bureaucracy, and even business failure. If ISO 9001:2015 is so … Read more...