Why Your People Are Your Most Important Metric

In the workplace, health and safety strategies specify the need for actions that management expects. Efforts to meet such expectations are employed and measured to ensure a successful journey. Though it is doubtful you are at war where you work, Sun Tzu’s approach involved first looking at the battlefield in detail (your organization), evaluating the enemy (poor performance), understanding any strengths or weaknesses (gaps in the management system) as well as the capabilities (resources) required to win. Once all of this is done, it’s merely a question of deciding what must be deployed and monitored for victory.  

Though they are not exciting parts of the process, the acts of measuring and evaluating how well the organization has implemented its health and safety strategies are the measure of management system success. Metrics are measures used to track, monitor and gain an understanding of the effectiveness of business processes. Such measures are … Read more...

Define Systems of Record to Boost Performance

Quality depends on data because effective decision making depends on data. As a result, successful business and process outcomes will depend on building a culture of quality around data. This includes creating and following management processes to make data accessible, available, and accurate.

One strategy for improving process quality through data is to identify master data and decide which system of record will hold each type of master data. This is similar to knowing who the experts are in your company, knowing how to find them when you need them, and getting assurance that they will provide you with accurate, up-to-date information. For example, your Environment, Health, Safety & Quality (EHSQ) system may be your system of record for emissions, incidents, exposure data, and quality events, providing a single source of truth for these processes.

Master Data

Master data is some of the most important data your organization has – … Read more...

Next Generation Quality: It’s All About the Data

As early as 2015, McKinsey’s “Digital America” report projected that adoption of Industry 4.0 technologies in manufacturing alone was expected to increase domestic GDP by over $2 Trillion by 2025. This estimate, developed from expectations surrounding productivity enhancements, waste reduction using methods from lean manufacturing, and new business models enabled by technologies like 3D printing and practices such as remanufacturing, is on track to not only be met — but exceeded.

Manufacturing is Being Revitalized

All of these sea changes are happening because of data – and the software used to collect, manipulate, and understand it. While traditional manufacturing jobs have relied on physical and mechanical skills, new manufacturing jobs require additional cognitive skills. As a result, manufacturers are scrambling to identify and roll out technology training for workers that will best support these emerging needs. At the same time, organizations recognize that institutional memory remains critical. Job shadowing … Read more...