Building your Organizational Culture of Quality with a QMS

A strategic culture of quality, one in which every stakeholder shares the pride, passion, and initiative to deliver the highest quality products and services, should be built on a quality management software solution (QMS) that integrates an organization’s people, processes, and tools. The world’s leading quality organizations, such as Toyota, know that implementing a QMS that creates an environment in which all employees can thrive, and which incorporates data-driven decision-making using statistical methods and continuous improvement, will be foundational to innovation and success.

Many industries face fundamental challenges in building a culture of quality. Construction projects often feature diverse teams of architects, designers, engineers, and builders who come together temporarily and bring with them their own unique perspectives on quality culture. In healthcare, rigid hierarchies can hinder effective communication and lead to more frequent instances of infection and negative patient outcomes. In hospitality, tight schedules and difficult physical conditions can … Read more...

What Can We Learn from the Organizational Cultures of Different Industries?

Many industries have no clear boundary between safety and quality culture. In fact, they are often very closely integrated. Quality failures and nonconformances that require rework have been correlated with increased accidents and recordable injury rates in manufacturing organizations. These injuries are frequently the result of fatigue, workplace pressure, and the pressure from extra work due to quality failures.

Among the important collective of people, processes, and tools, people are the primary point of failure in increasingly automated systems. Unlike machines, we are subject to fatigue, information overload, and stress that can have a serious impact on our ability to work safely and efficiently. However, people are also the place where dynamic sensemaking, decision-making, and situational awareness reside, which are vital ingredients in complex and high-reliability organizations (HRO).

Culture is therefore an integral element of every organization. In the new Intelex Insight Report Integrating Quality and Safety in Organizational Culture: Read more...

Culture Of Quality: Achieving Transformational Success

Technology can solve many problems. As business and consumer technology becomes cheaper and more powerful, it’s easy to think that simply purchasing a new platform or application is all we need to do to ensure revolutionary increases to our productivity. With software-as-a-service (SaaS) becoming the standard approach to implementing software, it’s also easier to use and distribute technology across the organization than ever before.

Yet technology is not a magic wand we can wave around to achieve innovation or transformational success. Organizations are more than just collections of tools for measuring production methods, and simply collecting process data doesn’t guarantee that you’ll be able to compete effectively in the marketplace. It’s only when tools come together with processes and people to produce a true culture of quality that organizations will be able to implement a quality management system that will drive operational excellence.

For a culture of quality to flourish, … Read more...