Documentation and Disaster: The Importance of Documented Procedures for Any Organization

In October 2018, a Boeing 737 MAX flying with Lion Air from Jakarta crashed into the sea shortly after takeoff, killing all 189 people on board. In March 2019, another Boeing 737 MAX, this time with Ethiopian Airlines, crashed shortly after takeoff, killing all 157 people on board. Each plane had been delivered to the airlines only a few months earlier, making them the latest and most technology advanced aircraft in the world. At first glance, there should be no reason that these aircraft crashed under such similar circumstances.  

During the investigation, the root cause of these disasters began to become clear. In 2010, Boeing had begun a redesign of the 737 aircraft to remain competitive with Airbus, which had recently announced the introduction of the upgraded A320 to compete with the 737. To ensure timely delivery of the 737 MAX and avoid losing competitive advantage to Airbus, Boeing presented the 737 MAX as being similar enough to the … Read more...