Tag Archives: client relations

Meet an Intelex Client: Ashlee Bronson, Oliver Tolas

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Ashlee Bronson works as a Quality System Coordinator at Oliver Tolas; a global medical device and pharmaceutical packaging company with over 40 years experience providing high-value, cost effective packaging solutions for customers in the healthcare industry. Headquartered in Grand Rapids, MI with manufacturing sites on three continents, Oliver Tolas works aggressively to comply with environmental, health and safety (EHS) regulations, maintain an ISO 13485 quality system and achieve a zero landfill impact. Oliver Tolas came to Intelex to improve their document control and training management process. In this video, Ashlee Bronson shares how the Intelex system has closed the loop between document control, task management and training.

Prior to Intelex, Ashlee used an electronic document control system that was not effective in organizing documents or aligning with other internal processes and workflows. The previous system was cumbersome to use and could not tailor their vast library of documents for … Read more...

New Intelex Case Study: BA Blacktop

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We’re excited to share our recently released case study regarding BA Blacktop’s success with Intelex’s Quality Nonconformance and Standard Safety Incidents applications.  With unique objectives to streamline and unify their Quality and Safety management programs to improve tracking and monitoring processes, BA Blacktop turned to Intelex to help them achieve these goals.  The end result was remarkable, including a 56% reduction in spills since 2009, noticeable improvements in insurance premiums over the past 3 years, and 18% reduction in motor vehicle accidents since 2009 to name a few.

To learn more on how BA Blacktop utilized Intelex solutions to ensure a strong reputation and driving force towards success in the construction industry, check out the case study today! 

Download today!… Read more...

Veresen’s SMART Idea

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Last week Training Specialist Steph DiRaddo conducted our largest in-house user training session with client Veresen Inc, which owns and operates energy infrastructure assets across North America. The training stretched over two days and brought Veresen plant managers from their eastern facilities together with the Alberta-based project team here at Intelex headquarters in Toronto.

Veresen is getting ready to launch their appropriately named SMART (Sustainability Management and Reporting Tool) using Intelex’s EHS Incident Management application to 200 users across North America. The project team has been working diligently to ensure a smooth introduction of the new system to various internal departments, and in doing so has provided a great example of how they can creatively engage employees that will be working with the system.

Demonstrating their full commitment to SMART, and to further encourage user adoption and integration, the Veresen Project Team went as far as creating a new … Read more...

A little southern hospitality with Baptist Health South Florida

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Hey! Kyle here, Intelex Account Manager and Team Lead. Last week I had the pleasure of traveling to Miami to visit Baptist Health South Florida, one of our fantastic clients. The folks at Baptist are close to going live with their document control system (they’re targeting a soft launch in December and a full launch in February).

Jim Thomas, a Baptist Project Manager, invited me to come down to say hello and talk about progress with system implementation.

But more importantly, while I was there we got to take in a good ol’ hockey game! Turns out Jim and his supervisor Andrew Friedman – who I have known for a couple of years now – are also BIG Pittsburgh Penguins fans, and the team just happened to be in town while I was there!

So before the game, we met up for dinner and I took the opportunity to show off Intelex’s remote capabilities, accessing the system on both an iPhone … Read more...

When the Going Gets Tough, the Tough Get Growing!

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With Halloween in the dust and an honourable mention to Intelex’s very own Brandyn Berry for the stylin’ Michael Jackson costume he moon-walked through the office last Friday, today marks the start of the Movember fundraising campaign, both globally and here at Intelex. For those who haven’t heard of Movember, it’s a campaign that raises funds and awareness for prostate cancer and is best credited for the majority of entertaining and unique moustaches you’ll see during the month of November. Throughout the month Mo Bros (as they are affectionately called) “donate their face” to the cause and cultivate a fancy moustache, collecting donations for their efforts while they grow. As they effectively become walking, talking billboards for the campaign, Mo Bros raise awareness and promote discussion around the often ignored issue of men’s prostate health. And while the growing is typically left up to the men, women also have the … Read more...

Intelex Donates $2350 to the Daily Bread Food Bank 2011 Fall Drive

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For the third year in a row, Intelexians were invited to make monetary and food donations to helpToronto’s Daily Bread Food Bank with its Fall Drive. Intelex staff donated a total of $1,175 and just like last year, President and CEO Mark Jaine pledged that the company would match all donations made during the drive, which ran at our office from September 21, to October 14, 2011.

Thanks to the many generous people in our office, Intelex was able to contribute a total of $2,350 toward Daily Bread’s goal for its 2011 Fall Drive. We also collected about 30 lbs of non-perishable food items that will be delivered to a local drop-off location.

Daily Bread Food Bank is a non-profit, charitable organization that is fighting to end hunger in communities across the Greater Toronto Area. Every year thousands of people across the GTA rely on food banks and Daily Bread serves the … Read more...

All in the family at Thyssen Mining

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Intelex’s own Steph DiRaddo dropped by the head offices of Thyssen Mining (TMCC) in Regina, Saskatchewan last week, and she was blown away by the hospitality of the Thyssen “family”.

“It was incredible to see how welcoming the folks at Thyssen Mining are, and how tightly-knit a family environment they have created,” Steph remarked on her return. “We had dinner at a local restaurant that the Thyssen employees frequent, and they really made me feel like one of the family! I can’t wait to go back!”

As a member of Intelex’s training team, Steph visited TMCC to work with their safety team and train end users in advance of their go-live date in October. Thyssen is a leading mining contractor in the US and Canada and a world leader in shaft sinking.  … Read more...

Intelex’s 2011 User Conference our biggest, boldest yet

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The 2011 Intelex User Conference wrapped up this past Friday, and guests and Intelexians alike had a blast. Three days of roundtables, training sessions, new product talks and more were punctuated by a great evening out at The Boiler House in Toronto’s historic distillery district and a striking performance by A2D2, an aerial dance troupe.

As a new twist this year, attendees were also invited to participate in the discussion and provide insights and feedback on the event in real time through the #intelex2011 Twitter hashtag.

Virgin Atlantic’s Jonathan Jasper (affectionately known as JJ) provided the keynote address at the event, discussing how he leverages the Intelex system – most notably, through the use of configurable iForms – to manage safety-related information and mitigate safety incidents and associated costs. I could go on, but IT World Canada’s Dave Webb did a much better job in his article on JJ’s talk and the … Read more...

Reimplementation of the Intelex system at CUC a success

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Intelex Training Specialist Purdal Mya recently visited long-time client Caribbean Utilities Company (CUC) in Grand Cayman, Cayman Islands, to help the company reimplement a system they had purchased a few years ago but hadn’t been using to its full capabilities.

Purdal (pictured left with CUC employees) spent four days at the company’s main facility working with system administrators to configure the system and to set up user-security based homepages to make the system as user friendly as possible for CUC employees. Purdal also facilitated sessions to educate end users on the system and to train them on how to use it most effectively. Then, using data that employees had been entering in recent years, Purdal was able to create simple metrics for the entire company to see. These reports showed everyone what the system is capable of. Training was also provided for Intelex’s EHS Incident Management solution, which CUC is going to … Read more...

Five Intelex users from Virgin Atlantic visit Toronto

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Last week, five employees from Virgin Atlantic Airways Ltd. (VAA) spent three days in Toronto for Intelex training. The group will be VAA’s newest Intelex power users, helping to support the airline’s companywide use of the Intelex system.

Intelex Project Manager Anto Sandrasagra worked with VAA to create the training agenda, which was designed specifically for this group of users who are taking on Intelex system administrator roles at the company. Based on these new roles, the training included sessions on reporting, creating dashboards, managing documents, setting up users, and building iForms®. Intelex Training Specialist Dave McLean led the first round of training and Project Consultant Ceila Lee led the second, which focussed on iForms®.

At the end of day three, on their last night before heading back home to Crawley, England, a group of us enjoyed dinner on one of Toronto’s most popular patios and then performed a few songs at a nearby Karaoke bar. The picture … Read more...