
The world is full of regular reminders that risk is hiding everywhere and that failure to follow quality principles can produce errors that aggregate into disasters. From vaccine production errors to technology failures during a season of dangerous forest fires, quality management is frequently a factor that determines whether first responders can help people in need using reliable, resilient equipment and resources.
When we think about the cost of poor quality (COPQ), we usually think about things like rework, brand damage, lost sales opportunities or lost customer loyalty. Sometimes, however, the cost is much more severe. In some cases, a grieving family is left to mourn the loss of a loved one, while the … Read more...