The Human Tragedy of the Cost of Poor Quality

From vaccine production errors to technology failures during a season of dangerous forest fires, quality management is frequently a factor that determines whether first responders can help people in need using reliable, resilient equipment and resources.

The world is full of regular reminders that risk is hiding everywhere and that failure to follow quality principles can produce errors that aggregate into disasters. From vaccine production errors to technology failures during a season of dangerous forest fires, quality management is frequently a factor that determines whether first responders can help people in need using reliable, resilient equipment and resources.

When we think about the cost of poor quality (COPQ), we usually think about things like rework, brand damage, lost sales opportunities or lost customer loyalty. Sometimes, however, the cost is much more severe. In some cases, a grieving family is left to mourn the loss of a loved one, while the … Read more...

CDC: Largest Annual Increase in Drug Overdoses in 50 Years

Provisional drug overdose data released by the Centers for Disease Control and Prevention (CDC) indicate that the United States experienced the largest annual increase in deaths reported from overdoses in at least 50 years. If you think workplaces are not impacted by this staggering increase, think again.

Nearly 21 million Americans are living with a substance use disorder (SUD), and 70 percent of them are employed, according to the National Safety Council (NSC). It’s likely that almost every workplace employees one or more employees who are living with a SUD or who are in recovery.

Employers spend an average of $8,817 annually on each employee with an untreated SUD, according to research gathered by NSC and NORC at the University of Chicago. However, each employee who successfully recovers from an SUD can save their employer as much as $8,500, due to utilizing less health care services, missing fewer workdays related … Read more...

Amusement Park Safety: Fun Is Serious Business

Roller coasters, ferris wheels, dodge ‘em cars, scramblers and rotors: Some of our greatest childhood (and adult) memories revolve around amusement parks and carnivals. However, it’s important to remember that fun can be serious business.

I realized that at a young age, when my father and I became stuck at the top of the double ferris wheel at the Ohio State Fair when I was five. The ride jammed for what seemed like hours; at this point, I don’t know if it actually was hours or 15 minutes. The event left an indelible mark on my brain and to this day, my palms start to sweat and itch when I think about riding on a ferris wheel.

As amusement parks and carnivals have reopened this year following universal shutdowns during most of 2020 and early 2021, many families rushed to take advantage of the summer fun that was denied them … Read more...