Customer Success (CS) is a vital part of the relationship Intelex has with its customers. The goal of CS is to provide customers with the knowledge they need to be successful during initial implementation and beyond.
Customer Success manages the business relationship with the customer, prevents churn, and identifies opportunities for growth during the contract lifecycle. Therefore, CS is the most direct interaction we have with our customers, which makes the CS team a crucial contributor to providing real business and customer value.
Yet, with Customer Success being a relatively new job title that has only been around for a few years, the concept of “best practices” is still developing. This can make it difficult to make sure all the members of the CS team are on the same page in terms of their understanding of the role. With 16 team members … Read more...
But it doesn’t stop at ISO standards, look at the regulatory bodies around occupational health and safety, specifically OSHA in the US and WSIB and other agencies in Canada and around the world; not adhering … 
Food manufacturing and packaging go hand in hand. What may not be so obvious, however, is that the links between the two are about to become a lot more, er, ineggstricable. That’s right, thanks to some pioneering work out of England, we’ve learned that eggs themselves may contain the answers to some of the world’s environmental woes. 
Intelex is pleased to announce it has achieved Gold-Level certification within the Microsoft Partner Network.
The purpose of a quality management system is to enable continual improvement regardless of market conditions; therefore, organizations that had the foresight and business smarts to have implemented effective quality management systems prior to the current recession have been proactively refining their business processes, minimizing the potential for nonconformance expenses, and enabling complete performance visibility as opposed to implementing last minute reactionary decisions intended to cut costs quickly. Invariably the "quick fix" approach to reducing the bottom line will directly impact product and service quality, which will ultimately have a negative impact on revenue generation.
