GDPR Consent: Legally Managing Data about EU Citizens

If you collect data in the European Union, you’re well aware of GDPR and potential for steep fines if you are not compliant. Find out which consent rules are key.

It’s been well over a year since the European Union’s (EU) General Data Protection Regulation (GDPR) went into effect. Proposed in 2012, the regulations were approved in 2016 to provide consistency between data privacy and protection regulations across EU member nations.

The cornerstone of GDPR is consent: information about a person belongs to that person. If your organization is collecting data thatin any way relates to a citizen of the EU, that person should be informed about how you plan to use that information and kept informed as your organization’s data management strategy evolves. It doesn’t matter where the individual is located — universities who have even one student who is a citizen of the EU must also comply.… Read more...

The Voice of the Customer—Part 4: Turning Silence into Golden Opportunities

Silent needs are those that the customer cannot always express or imply, perhaps because they are not even aware of them. While customers can’t articulate them, researchers still need to uncover them, as they can mean the difference between success and failure over the full lifecycle of the product or service. In this blog, we’ll look at a few approaches that can be used to articulate and uncover the silent Voice of the Customer requirements.  

Voice of the Customer Table (VoCT) 

The premise of the Voice of the Customer Table (VoCT) is that while customers can articulate what they want, those wants don’t always represent what they really need. For example, if the customer says “the brakes on this car are terrible,” this could be restated as “I need to reduce the vehicle’s momentum easily at any time.” An example using this scenario is presented in Table 1. Organizations can use the VoCT to discover and respond to the customer’s … Read more...

Use Software to Meet Your ISO 9001:2015 Requirements

ISO 9001 is the most popular certification standard in the world. It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant parties in the most efficient manner possible. First published in 1987, the latest iteration, ISO 9001:2015, incorporates risk-based thinking, increased responsibilities for leadership, and a high-level structure that allows for easier certification of integrated management systems that include other standards like ISO 45001:2018 and ISO 14001:2015. 

ISO 9001:2015 can help organizations in many industries improve their processes, enhance customer satisfaction, and improve business results. In some industries, such as automotive, health sciences, and construction, certification is considered essential, if not mandatory, to compete effectively in the marketplace and to meet applicable statutory and regulatory requirements. In other areas, such as education, organizations have taken innovative approaches to using the guidance of ISO … Read more...

World Quality Day 2019: Leading Quality for 100 Years

World Quality Day – November 14 – provides a forum to reflect on how we can implement more effective processes and systems that positively impact KPIs and business results.

Each year, the second Thursday of November is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the United Kingdom, World Quality Day provides a forum to reflect on how we can implement more effective processes and systems that positively impact KPIs and business results — and celebrate outcomes and new insights.

This year’s theme marks the centennial of the CQI’s efforts to grow and expand attention to quality across the United Kingdom and in Europe.

We usually think of quality as an operations function. The quality system (whether we have quality management software implemented or not) helps us keep track of the health and … Read more...

How Ignoring the Voice of the Customer (VoC) Reduces Customer Safety

Why women are less safe than men when driving 

study at the University of Virginia, soon to be published in the academic journal Traffic Injury Prevention, has determined that women are at greater risk of injury or death in motor vehicle accidents because safety tests are conducted using crash test dummies that mimic the physiology only of men. 

According to the authors of the study, despite the fact that female physiology differs from that of males in areas such as distribution of muscle and fat, bone alignment, and features of the pelvis, most crash test dummies in use today are still based on male models from the 1960s. As a result, important factors such as how differences in breast tissue impact the effectiveness of the three-point seatbelt and how range of joint motion during menstruation makes females more susceptible to injury, are not widely considered in most automotive safety … Read more...

Ontario Increasing Workplace Safety Inspections

Businesses in Ontario should prepare for a workplace safety blitz. Between October 1 and December 27, 2019, inspectors from the Ontario Ministry of Labour will be performing safety inspections across the province, focusing on the health care, mining, and construction sectors.  

Inspectors will be focusing on musculoskeletal injury and respiratory illnesses. Musculoskeletal injuries, such as tendonitis, back pain, and carpal tunnel, are among the most frequently occurring workplace injuries on all worksites in Ontario. They are common injuries for workers who engage in heavy physical labour, including repetitive actions and heavy lifting in awkward positions, and can damage joints, soft tissue, ligaments, and bones. According to the Workplace Safety and Insurance Board (WSIB), they also account for more than one-third of all lost-time injury claims in the province. In 2017, that meant approximately 19,000 claims that cost WSIB $72 million and resulted in a cumulative 462,000 days of lost work time. Inspectors will be looking to ensure … Read more...

The First Day of Fall (Safety)

On average, slips, trips and falls cause nearly 700 fatalities per year. Furthermore, twenty percent of the 30,000 forklift accidents that occur each year involve a pedestrian being struck by the vehicle. 

The first day of fall is a great reminder that preventing pedestrian accidents in the workplace has long been challenging but not impossible. Working alongside a wide range of material handling equipment, traveling across ill-prepared work surfaces and dealing with elements like weather, congestion and poor illumination is, in many cases, part of work for many. Add a distraction such as a cell phone and we have a perfect storm of substandard conditions met by an increase of undesired behaviors.  

Both slips and trips result from an unintended or unexpected change in the contact between the feet and the ground. Slipping occurs when the friction between the foot or shoe sole and the floor surface provides insufficient resistance … Read more...

Lloyd’s Register: Transforming Safety in the Fourth Digital Age

Lloyd’s Register is one of the world’s leading organizations for providing professional engineering services and technology. It formed in the 1760s and originally specialized in maritime classification. Today, Lloyd’s Register has expanded to provide services to many other industries including oil and gas, automotive, food and beverage, nuclear power, and transport logistics. It also offers certification for ISO 9001, ISO 14001, and OSHAS 18001. 

As a UK charitable trust, Lloyd’s Register’s profits go to support Lloyd’s Register Foundation, a charity dedicated to providing engineering education and research to protect and enrich human life around the world. Its goal is to ensure that the critical infrastructure that forms the support for modern society is safe, reliable, and sustainable.  

James Pomeroy
Group Safety, Security, Environmental and Sustainability Director
Lloyd’s Register

In the new video case study Lloyd’s Register: Transforming Safety in the Fourth Digital Age, James Pomeroy, Group Safety, Security, Environmental and Sustainability Director at Lloyd’s Register, discusses how Lloyd’s uses Intelex … Read more...

Processes and data-driven technology are protecting your food from contamination and adulteration

In the United States alone, food travels on average 1,300 miles from farm to fork, with 33% of produce and 80% of seafood imported from other countries. Food products regulated by the Food and Drug Administration (FDA) are processed by more than 300,000 different facilities in over 150 different countries. The complexity of this supply chain means that food can travel around the world in the custody of multiple agents along the way, with variations in documentation and processing resulting in loss of critical information about food authenticity and origin or even loss of the food itself. Approximately 1.3 billion tonnes of food is lost from the global supply chain annually without any understanding of where it goes. Traceability and authenticity in such a complex supply chain are therefore extremely difficult to manage, especially when consumers are increasingly concerned about those assurances, as well as about additional elements like sustainability and genetically modified … Read more...

The Connected Worker: A Roadmap for Preparing Your Organization for New Technology to Reduce Safety Risks

In the workplace of today, many of your workers are already connected to their mobile devices. While they’re working, their smart watches are alerting them to emails and social media messages, their fitness devices are counting their steps, and their phones are receiving emails and selecting the music they’re listening to. So why not integrate that connectivity into the workplace? 

Connected workers = safer workers. That means connecting your people to information, technology, and to each other to keep them safe and to maximize the positive impact to your bottom line. From inspectors using checklists on their tablets that feed directly into your EHS management system to frontline workers using smart glasses with heads-up-displays, virtual assistants for generating reports and scheduling tasks, and augmented reality for training and organizational learning, the world’s leading organizations are already embracing smart technology and the Internet of Things (IoT) to move their EHS programs to the next level. 

The … Read more...