About Peter-Elias Alouche

Peter has primarily worked in the manufacturing and energy sectors with past experience in industrial inkjet systems, injection molding systems, electrical distribution, electrical transmission, and power generation, and database development. Over the last 12 years, he has learned about product design, inventory management, Quality Management, New Product Development, database development, and Project Management. During the summer months, you'll probably find Peter playing beach volleyball, at a golf course, or relaxing in a hammock. In the winter, he enjoys playing ice hockey, skating, skiing, ping pong, pool, and watching the Leafs...lose unfortunately. Always trying to learn new things by staying current with what's happening in business and technology by reading Popular Science, Harvard Business Review, Futurism, Tech Crunch, and Wired.

6 Reasons Why Quality Professionals Support Integrated Management Systems

On February 8, 2017, I delivered a presentation to 138 attendees on Integrated Management Systems (IMS) at the monthly ASQ Toronto section meeting. To learn more about IMS, read The Case for EHSQ Integrated Management Systems. The audience consisted of a broad range of experts including CQEs, CQAs, CQIAs, CSSGB, CSSBB, management consultants, auditors, among others.

As part of the introduction, I asked the audience how many people have either heard about or were already familiar with Integrated Management Systems and I’d say about 40% of the audience raised their hands – which is a good sign! I was actually only expecting about 10 to 20 people to raise their hands. This definitely demonstrates that Integrated Management Systems is of interest to quality management professionals.  The concept of an IMS becomes even more important because of the harmonization of standards due to the recent changes in ISO 9001:2015, ISO … Read more...

The Case for EHSQ Integrated Management Systems

Have you ever wondered if there is a better way to manage your organization’s management systems using an Integrated Management System?  Silos and disparate systems should be a thing of the past.  Between the Quality Management System (QMS), Safety Management System (SMS), and Environmental Management System (EMS), there is abundant opportunity to eliminate inefficiency and duplication of activities especially in more complex organizations with multiple business units.


To learn more, watch this webinar hosted by ASQ (American Society for Quality) where Peter-Elias Alouche discusses:

  • The importance of the customer’s perspective
  • Why businesses should integrate their management systems
  • What is an EHSQ Integrated Management System anyways?
  • What are some of the opportunities to start integrating management systems today
  • The importance of culture

Whenever you assess or improve the effectiveness of your organization’s management system(s), you need to think about your customers and what they want. It’s easy to get caught up … Read more...

Suppliers Want You to Be Their Customer of Choice

Customer of ChoiceIs your company recognized by its suppliers as a Customer of Choice?  What exactly does this distinction mean and why is it important?  A Customer of Choice is a customer recognized by many of its suppliers as a preferred customer for a number of reasons.  From their talented workforce and integrated management systems to their global processes and approach to supplier collaboration, customers that can achieve this distinction can unlock new sources of competitive advantage with the help of their suppliers.

When suppliers recognize that they have a Customer of Choice on their hands, they have a tendency to go out of their way to service that particular customer’s needs.  In these situations, suppliers will assign their most talented employees, allocate scarce resources, provide additional discounts, prioritize production capacity, give early access to new products, and go out of their way to solve customer problems so that their customers can … Read more...

5 Reasons to Keep Suppliers & Buyers in the Loop

charts_businessOrganizations love to make design changes to their products on a regular basis.  Any firm producing a product, be it the Tesla Model S or McDonald’s French fries, strives to introduce incremental improvements to add new features, reduce costs, comply with the latest regulations, and remain competitive.  Sometimes these changes have an impact on suppliers.

  • Tesla just released its Version 8 software that introduces over 200+ enhancements for the Model S Autopilot technology.  Some of these changes will have an impact on Tesla’s suppliers due to integration between purchased components and Tesla’s design.
  • In 2008, McDonald’s formally announced it changed its recipe for French Fries by changing to trans-fat-free oil to address general health concerns over cardiovascular disease. Imagine the impact of this change to the supplier providing the trans-fat oil from a capacity, inventory, and profit standpoint.

The impact that design changes have on suppliers is significant.  Let’s take … Read more...

3 Ways It Pays to Turn Suppliers Into Partners

SuppliersHave you ever stopped to think about how important your suppliers are to your business? Do you view suppliers as business partners and an extension of your business, or do you see them as a reactive service provider that exists to fulfill demand?

All too often we tend to treat supplier relationships as contractual agreements rather than mutually beneficial partnerships. This behavior grossly under-estimates the tremendous benefit suppliers can provide to your firm’s day-to-day operations.  This “servant” paradigm is not the right way to go about conducting business with suppliers for a number of reasons.  Instead, let’s talk about three key reasons why we need a fundamental shift in our thinking away from the supplier “servant” paradigm to suppliers being members of a critical department in your organization – a key business function that adds value for your customers on a daily basis.

Reason # 1: Start with Trust

Relationships … Read more...

3 Lessons from ASQ’s 2016 World Conference on Quality & Improvement

Intelex Booth-ASQIntelex had the pleasure of attending ASQ’s 2016 World Conference on Quality and Improvement (WCQI) #WCQI2016 in Milwaukee from May 16 to 18.  The annual conference is ASQ’s major event for Quality professionals around the world to network, learn about the latest trends and technology, and develop their skills by attending presentations on numerous topics. From Intelex’s product demonstration to the closing keynote address, this year’s event  continued the tradition of sharing new knowledge and insights with quality professionals from around the world.

Lesson 1: Keep the focus on the customer

Intelex walked the audience through some of the challenges associated with integrating a Quality Management System in their business especially when transitioning to a new standard such as ISO 9001:2015.  From providing financial justification to empowering the workforce to focusing on value add activities, we touched on a number of topics that resonated with the audience.  The goal was … Read more...

Are you Ready for ISO 9001:2015?

Three years in the making, the latest and greatest revision to the Quality Management Systems standard was published on September 23, 2015 as ISO 9001:2015.  It felt like Christmas morning waiting to get the new standard – well almost.  I’ve already purchased my copy from ASQ  for $173 USD and it was immediately available for download as a PDF once the payment processed.  I’m excited to learn more about how ISO 9001:2015 can help organizations improve and deliver value to customers in a variety of industries and markets.  For anyone that is currently certified to ISO 9001:2008, you have a 3 year grace period to become certified to the new standard’s requirements.  This means you have until September 2018 in order to adopt and demonstrate compliance to the new requirements of ISO 9001:2015.  According to a recent webinar with Quality expert Peter Merrill hosted by the ISO 9001 clubRead more...

What Has ISO 9001 Done for Me Lately?

I know…you’ve all been wondering – What has ISO 9001 done for me lately? 

Well, fasten your seat belts and get ready for a wild ride. The new ISO 9001:2015 standard is not just about compliance. It’s about implementing a Quality Management System that is practical, proactive, and progressive. With the release date of September 15, 2015, we, as quality professionals and organizations are excited about what could be possible and how the new standard can help transform our businesses. All of this despite the 3 year grace period to adopt the new standard.

There are many reasons for this building excitement.

First, it puts an end to those confusing debates that I’m sure you’ve had at some point about whether an action was a corrective action or a preventive action. What is the difference? If you identify the root cause of the problem and take appropriate action to prevent … Read more...