Earth Day 2019: Protecting the Planet One Best Practice at a Time

An indicator species is one whose condition tells us about the state of the environment and the ecosystems in which it lives. Lichens, bees, frogs and butterflies are just a few examples. These indicator species can tell us whether not only their existence is in danger because of environmental damage, but perhaps ours as well.

The theme of Earth Day 2019 is protecting our planet’s species. As we take time to reflect today (and hopefully more so in the future) it’s important to understand the small yet incredibly vital elements of a healthy ecosystem. When one part of that ecosystem stops functioning correctly, when an external actor is introduced into this delicate balance of organisms, the effects can be far-reaching.

At Intelex one of our core tenets has been to do business in a way that minimizes potentially damaging impacts on the environment. While we may not have a direct … Read more...

Four Considerations to Achieve Health and Safety Compliance

Over a series of three blogs we are going to examine how to achieve health and safety process excellence. There are three main objectives that EHS professionals must fulfill to achieve their health and safety goals: maintain compliance, anticipate and manage hazards, and improve safety culture.

Safety Compliance

This first blog is going to focus on the building blocks that create the foundation for maintaining safety compliance and engaging in continuous improvement. Some keys to achieving this objective are automating reports and document control to ensure consistency between departments and locations, tracking employee training as well as audits and corrective actions and automating compliance with various federal, state or province or local regulations.

Creating the Right Solution

Technology can assist your organization in maintaining all those records and help you ensure that your facility complies with local regulations. In fact, technology has become an essential tool in achieving process excellence … Read more...

What is the Voice of the Customer?

Businesses are constantly speaking to their customer base using a strategic blend of marketing channels and public relations to optimize engagement. It’s an easy way to control their message, create customer loyalty, drive customer retention and leverage a consistent brand image. But how much listening do they do?

Listening to the customer is incredibly important and failing to engage with actionable, data driven intelligence can result in customer dissatisfaction and a deterioration of the customer relationship. This skill is especially important in the early stages of product and service development. Ensuring satisfaction from the beginning of the customer journey can help reduce the likelihood of waste and rework later.

The Voice of the Customer (VoC) is a process to help organizations drive continuous improvement and innovation through insight gained from customer feedback data. This can be a massive undertaking, so without a clearly defined methodology for understanding the customer experience … Read more...

Engaging your Employees: Four Strategies for Success

How do you help employees feel accountable in their jobs? How do you create and cultivate a workplace filled with engaged employees? This potentially is the Holy Grail for many organizations, regardless of industry.

Deep and deliberate employee engagement can result in a more focused workforce where the right thing is done even when no one is looking. It’s not hard to imagine how this can translate into a quantifiable ROI for your organization. The key to achieving this level of engagement is motivation.

Motivation is necessary for survival in the most basic sense of the word. We need to be motivated to get out of bed, feed ourselves, shower, go to the doctor, clean the house, celebrate birthdays and all the other seemingly mundane tasks that create meaning in the context of private and public interactions and cultural contracts. This motivation becomes important in the workplace when health, safety, … Read more...

Stress-Free Safety and Incident Reporting

Fulfilling standard compliance and safety incident reporting requirements can be stressful and tedious for anyone, but using generic technology can make the process even worse and the workflow unmanageable. You need to think about regulations, hazards, monitoring change, risk management, complying with jurisdictional requirements, audit … the list goes on. Creating a robust safety culture doesn’t happen without ensuring that you are using an efficient and proactive management system.

Outdated technologies have been inefficiently leveraged to support a paper-based system for reporting injuries and accidents at work. There are simply too many moving pieces and occupational risks that must be taken into consideration to rely on spreadsheets. As organizations grow, processes become more complex and integrated. Antiquated safety management systems are unable to scale and provide your organization with tools for proper reporting workflows and incident management.

What are the dangers of using outdated incident reporting tools?

  • Lack of immediacy
Read more...

Facilitate Behavior Change: When to Hit Peak Motivation

It’s no secret that motivation ebbs and flows. We all feel this throughout the year, the month, the week and even experience day-specific variations in levels of productivity.

Research has shown that certain times of the year and even certain days of the week are more productive than others. As an EHS professional, you need to take advantage of peak motivation to facilitate behavior change to make your workplace safer, increase productivity or even just to create a more positive work environment.

Peak Motivation Times

  • September (back to school vibes and everyone is returning from vacation)
  • January (piggy-back on the excitement around New Year’s resolutions)
  • Early spring (in much of North America and across Europe this is a time when many emerge from the sobering effects of Seasonal Affective Disorder or just the winter blues in general)
  • Pay day
  • Tuesday, Wednesday or Thursday. Let Mondays be a time for employees
Read more...