About Farhana Ahmad

Farhana Ahmad is a Content Marketing Manager at Intelex Technologies. With over 15 years of experience in key industries, she is a customer-focused professional specializing in delivering best-in-class Marketing and Content strategies and programs. Her degree in Environmental Science complements her marketing know-how, allowing her to incorporate her academic knowledge to the real-world applicability of the EHSQ space in general and Intelex in particular.

Breathing a Sigh of Relief: The Answers to the CDC’s Top Ten FAQs on Respirator Use

If “an ounce of prevention is worth a pound of cure,” then the importance of wearing Personal Protective Equipment (PPE) during this post-pandemic time is beyond critical. Within this category of equipment, respirators are high on the list. However, given that it is quite an advanced piece of equipment (compared to some of its counterparts), users can often have questions in terms of how to best use them.

This brings us to the objective of this blog: to provide you key best practices and the answers to the to the CDC’s top 10 FAQs on respirator use.


What Are Respirators and Why Are They Important?


Let’s take a step back and start from the definition of what a respirator is. Basically, a respirator is a device worn over the face or head which covers the nose and mouth areas. By design, they are also used to reduce the wearer’s risk … Read more...

How to Enhance RFP Preparedness to Ensure a Smoother Journey to Completion: A Quick and Easy Approach

“By failing to prepare, you are preparing to fail,” is as timeless and universal as it gets.

While preparation does take work – at least upfront – it usually makes the rest of the journey smoother and shorter. In sum, it can lead to a more successful outcome, which is the objective of all business plans.


RFP Preparedness for ESHQ Software Procurement Projects: The Essentials


With budget season only a short distance away, procurement projects for the following year are also ready to start. As expected, software solution projects in ESHQ follow the same approach. Once you’ve figured out the basics—the budget, business and technical requirements and timelines—you can get right into the industry or sector-specific requirements.


With EHSQ software procurement projects having specific considerations, it’s important to know exactly what your organization requires to meet your ESHQ goals. The next logical step is to determine the real capabilities and … Read more...

Directly from the Source: How to Best Transform EHS Today’s Return to Work Survey Results into Action Plans

There’s something to be said about hearing something directly from the source. No presumptions, no exaggeration—just pure, unadulterated facts. It’s for that very reason that surveys and focus groups play such a critical role in business in general and in EHS in particular. While this applies to most initiatives, this is especially true for return to work (RTW) programs, as they were developed quickly in response to the sudden outbreak of COVID-19.

For these programs, capturing employee feedback, particularly in the early stages post implementation, is critical. This is not only to improve processes where areas of improvement have been identified but also to course-correct where action plans are not working. Essentially, creating closed-loop processes will differentiate evolving RTW ones from their static counterparts.

To explore this further, we will look at the latest survey-focused report published by EHS today, Safety Professionals Prepare for the Post-Pandemic Workplace.


EHS Today’s Safety
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Transforming Theory into Practice: The Importance of Highly Engaged Leadership in Managing the Mental Health of their Employees

In the words of clinical psychologist and author Noam Shpancer, “Mental health is not a destination, but a process.”

This process varies from individual to individual and is directly impacted by environment and personal circumstances. More importantly, it’s not a journey that can always be solved alone—whether in your personal life or at work.

While it is complicated and multi-faceted, it warrants taking the time to understand it in depth.


The Current Definition of Mental Health


Historically, the definition of mental health was myopic in nature. Today, however, it has transformed into something broader. According to the World Health Organization, the definition of mental health is “more than just the absence of mental disorders or disabilities. Peak mental health is about not only avoiding active conditions but also looking after ongoing wellness and happiness.”

Now that we have a more accurate view, let’s take a look at how serious an … Read more...

Driving Hyperconnectivity: Four Ways to Build Strong Connections with Coworkers While Working Remotely

It’s commonly understood that people, well, most people, are social creatures. Of course, the degree varies from person to person and even within that, the preferences and “social meters” of each individual shifts and changes through the years.

Pretty basic, right?

The objective of this blog, however, is more than just to prove that being social is in our DNA, it is to provide actionable recommendations on how we can maintain relationships, particularly with those colleagues, in these “virtual times.”


The Rise of Remote Working in Post-Pandemic Times


Let’s start with providing context. The COVID-19 pandemic and the resultant changes in the business world has had a significant impact on the working structures of most organizations. According to some sources, 82 percent of businesses are adopting work from home structures. It’s quite a unique (and in some cases, challenging) situation. I can say that with surety as I’m speaking from … Read more...

Want to Elevate Your Service Level? Listen to the Voice of the Customer.

“The best advertising is done by satisfied customers,” as famously stated by American Marketing author, Philip Kotler. So, it should come as no surprise that meeting customer expectations and driving customer satisfaction continue to be the number one priority for businesses. But what’s most important to note is that customer satisfaction should always be a moving target – if you’re fortunate enough to have “achieved” it at one point in time, you’ll simply have to aim higher the following year.

Customer Service: Then vs. Now

Historically, the concept of customer service applied primarily to companies who provided their customers a service offering. Organizations that produced goods had different things on which to focus – from manufacturing to supply chains to distribution.

But that was then.

In recent years, however, there has been a paradigm shift. The focus on customer satisfaction seems to be equally as strong in both product-producing companies … Read more...

RFPs Help You Compare Apples to Apples in Your Search for Solutions

Top companies embrace change as an opportunity to transform their business and beat the competition. They actively research, procure, deploy and manage new hardware, software and services to lower costs and increase revenues. Creating a request for proposal (RFP) often is an early step in finding solutions to your organization’s pain points.

RFPs standardize project specifics such as goal(s), scope, timeline and budget for potential vendors, and ensure you are comparing apples to apples. RFPs are a common best-practice for procurement by private and public companies and governments. In fact, the average public sector organization runs 18 RFPs a year.

“Major changes to your business require an expenditure of resources, including what can be a significant investment in time and money. The return on your investment should be EHSQ software that spans the gaps across functions and can connect with other systems at your organization that are part of production, … Read more...

A Darker Shade of Orange: How to Thoroughly Understand and Effectively Manage Autumn Anxiety

While some people enjoy the changing of the seasons (I happen to be one of them), I will say this: it’s not always an easy transition. You can often feel down – at least at the subconscious level – without even realizing it. It’s not always easy to comprehend, much less simple to identify the reasons why you feel the way that you do. If you’re anything like me, you somehow rationalize it and often dismiss it.

But that’s just pulling the wool over our own eyes, isn’t it?

If we actually took the time to research whether this is a legitimate condition or not, we’d realize that the answer – according to the experts in the field – is a reverberating yes.


Understanding the Science Behind it All


Before attempting to tackle the issue head on, it’s important to understand the issue in its entirety, starting from its true … Read more...

Preserving Longevity: Building a Business Continuity Plan Based on ISO 22301:2019, ISO 31000:2018 and Best-of-Breed ESHQ Software Solutions

In the words of Charles Darwin: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”

This applies to the business world where we see organizations that not only have adapted to but thrived in change or disruptions. Further, this brings to light the evolution of and significance of the concept of business continuity.


Unequivocally Essential: The Importance of Business Continuity Planning in Determining Risk and Supply Chain Resilience


As the effects of the COVID-19 outbreak to the global supply chain system have been nothing short of catastrophic, business leaders, particularly those with complex supply chain systems, have had to put solid efforts into examining the way they operate their businesses and possibly revisit their business continuity plans.

In some cases, this requires stepping back and looking at the plan not only from a … Read more...

Delivering Business Value by Speeding Up the Software Solution Selection Journey

In the past, when organizations would consider making large infrastructural or software investments, the process involved an extensive research process followed by continuous back and forth between the parties who were proposing the investment and the decision-makers. In fact, the buying process could take anywhere from months to years.

But those were different times.

With the pace of business today and the various business models in market, decisions can be made in a fraction of the time.


The Evolution of the Software Procurement Process in the B2B Space


Due to the material advancements in software in the past decade or so, there have been key changes to the “software buying experience” in the corporate world. They can be summarized as follows:

  • The introduction of the SaaS (software-as-a-service) model now allows potential buyers to experience free trials, which lessens the guesswork and risk of the final decision.
  • The accelerated
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