World Quality Day 2019: Leading Quality for 100 Years

World Quality Day – November 14 – provides a forum to reflect on how we can implement more effective processes and systems that positively impact KPIs and business results.

Each year, the second Thursday of November is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the United Kingdom, World Quality Day provides a forum to reflect on how we can implement more effective processes and systems that positively impact KPIs and business results — and celebrate outcomes and new insights.

This year’s theme marks the centennial of the CQI’s efforts to grow and expand attention to quality across the United Kingdom and in Europe.

We usually think of quality as an operations function. The quality system (whether we have quality management software implemented or not) helps us keep track of the health and … Read more...

World Quality Day 2018: A Question of Trust

Each year, the second Thursday of November is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the United Kingdom, World Quality Day provides a forum to reflect on how we implement more effective processes and systems that positively impact KPIs and business results — and celebrate outcomes and new insights.

This year’s theme is “Quality: A Question of Trust.”

We usually think of quality as an operations function. The quality system (whether we have quality management software implemented or not) helps us keep track of the health and effectiveness of our manufacturing, production, or service processes. Often, we do this to obtain ISO 9001:2015 certification or achieve outcomes that are essential to how the public perceives us, like reducing scrap, rework and customer complaints.

But the quality system encompasses all the ways we Read more...