Tag Archives: training

Intelex Customer Success: Breaking New Ground and Finding Better Business Value

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Customer Success (CS) is the most direct interaction we have with our customers, which makes the CS team a crucial contributor to providing real business and customer value.

Customer Success (CS) is a vital part of the relationship Intelex has with its customers. The goal of CS is to provide customers with the knowledge they need to be successful during initial implementation and beyond.

Customer Success manages the business relationship with the customer, prevents churn, and identifies opportunities for growth during the contract lifecycle. Therefore, CS is the most direct interaction we have with our customers, which makes the CS team a crucial contributor to providing real business and customer value.

Yet, with Customer Success being a relatively new job title that has only been around for a few years, the concept of “best practices” is still developing. This can make it difficult to make sure all the members of … Read more...

Communicating in Crisis: Emergency Response Planning, Preparation and Training

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In Part Five of the series “Communicating in Crisis,” Scott Gaddis explains why you should not leave crisis planning to chance.

It’s not if but when a crisis event occurs at your facility, so make sure you have planned for it and employees are trained in emergency response.

How an organization handles emergency response during a crisis – and the communications of such events – cannot be left to chance. Planning, preparation and especially, training contribute to successfully managing emergency response. So, handle these in a way that benefits you as a practitioner and the organization you represent.  

Personally, and with few exceptions, I always was totally surprised when a crisis event happened. Some were small events, others quite large and complex, but most were very unexpected. Don’t think that a crisis event might happen, because at some point, such an event will occur. Prepare employees by providing emergency … Read more...

Meet an Intelex Client: Ashlee Bronson, Oliver Tolas

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Ashlee Bronson works as a Quality System Coordinator at Oliver Tolas; a global medical device and pharmaceutical packaging company with over 40 years experience providing high-value, cost effective packaging solutions for customers in the healthcare industry. Headquartered in Grand Rapids, MI with manufacturing sites on three continents, Oliver Tolas works aggressively to comply with environmental, health and safety (EHS) regulations, maintain an ISO 13485 quality system and achieve a zero landfill impact. Oliver Tolas came to Intelex to improve their document control and training management process. In this video, Ashlee Bronson shares how the Intelex system has closed the loop between document control, task management and training.

Prior to Intelex, Ashlee used an electronic document control system that was not effective in organizing documents or aligning with other internal processes and workflows. The previous system was cumbersome to use and could not tailor their vast library of documents for … Read more...

Don’t Let Training Hold Your Safety Culture Back

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People are the most important resource for any company, no matter the industry. Because of this, ensuring that people resources are working efficiently and effectively should be a universal executive priority. Sadly one element of that workforce productivity that falls through the cracks is corporate safety culture.

Creating a culture of safety requires a deep understanding of the organizational-wide hazards and potential dangers of the workplace, whatever they may be. But these days many organizations are falling short of this goal.

The safety training gap

One reason for this gap in safety awareness and importance is training, or lack thereof. The reality is that training employees on the dangers of the workplace and how to avoid them can be a bit easier said than done. Developing training programs that will resonate and spur changes in behavior is a difficult, but important task.

For this to happen, training programs and materials … Read more...

Webinar: Eliminating Unsafe Behavior with Impactful Safety Training

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Your company’s safety record depends on the effectiveness of your safety training. But training is an often misunderstood and overlooked opportunity. In too many organizations the unsafe behaviors that lead to near-misses and incidents persist, despite a comprehensive safety training program. Why does this occur? And how do you ensure your training delivers results?

In order to be impactful, safety training must be more than a checkmark in a box. Implementing Kirkpatrick’s Four Level Training Model allows you to close the gap between the safety training you conduct and the unsafe behavior you continue to observe. Leveraging the information in this webinar will empower safety professionals to demonstrate the effectiveness of their training and help eliminate unsafe behaviors

Watch this webinar and learn:

  • The fundamentals of Kirkpatrick’s Four Level Training Model
  • How to applying Kirkpatrick’s Four Level Training Model to improve safety performance
  • How to concretely observe and measure the
… Read more...

Webinar – Building an Effective Training Strategy for a Growing Workplace

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Acknowledging the need for an effective training strategy is only the first step you need to take to ensure your organization is ready for the myriad of challenges that will be part of keeping your workforce properly trained, highly productive, and happy. Studying a pool of 3,000 companies and their communications efforts, the University of Pennsylvania discovered that a 10 percent revenue diversion into capital improvements yielded an average 4 per cent increase in productivity while the same amount invested into developing human capital more than doubled that gain to 8.5 per cent!

The question isn’t whether your company needs a Training Strategy, it’s about whether or not you can effectively implement one. This free 30-minute webinar looks at the critical considerations for building an effective training strategy that companies can use to promote exponential and sustainable workforce growth through education and communication.

Key topics covered include:

  • Defining what, exactly,
… Read more...

Meet an Intelex Client: Blair Howell, Subaru

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Blair is the Environmental, Health and Safety Assistant Manager for Subaru Canada. A well-known name in the automotive industry, Subaru first began using Intelex at their manufacturing facility in the United States. At the time, Subaru was working towards ISO 14001 certification and they needed a system that would help them achieve their environmental goals. According to Blair, “Intelex was by far the best application and system out there.”

Meet an Intelex Client: Blair Howell – Subaru from Intelex Videos on Vimeo.

Working out of Mississauga, Ontario, Blair has found that for him the most beneficial tool has been the training application. Previously, Subaru experienced difficulty tracking training and both management and employees had a hard time understanding training requirements and schedules.

“Before we were in a folder system,” Blair says. “Employees had a really difficult time identifying where all this information was located.” By centralizing their data, Intelex … Read more...

Epic Fail by OSHA imposter investigated by Department of Labour

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So, an OSHA representative holds classes for mostly unemployed fishermen in southern Louisiana, providing them with essential training they need to get jobs cleaning up the Gulf of Mexico in the aftermath of the 2010 oil spill. Sounds reasonable, right? Well, it certainly would be, if the OSHA trainer was actually an OSHA employee and if the whole thing wasn’t an elaborate ruse designed to exploit disadvantaged communities.

The U.S. Department of Labour and the EPA are investigating the eyebrow-raising case of a Mississippi woman who is accused of using false credentials to convince over 1,000 fisherman to take an “OSHA” training course to get work cleaning the spill. Connie M. Knight allegedly identified herself as a “Master Level V Inspector and Instructor” and the top-ranking female trainer from the Occupational Safety and Health Administration when she attempted to get fishermen across the area to pay $100 to $300 to … Read more...

Training Gap Analysis 101

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Training new hires in the tech industry has become a challenging pursuit among training and development professionals. As technology endlessly evolves, training objectives have to follow suit. This can cause large gaps in your training program if they are not addressed early and often. Conducting a Training Gap Analysis is a great way to stay on top of the dynamic beast that is your tech organization.

What is a Training Gap Analysis?

Essentially, a Training Gap Analysis describes the difference between the job skills that your people are currently gaining or improving through training and the skills that they will need in the immediate future to keep your company competitive.

The idea behind any Gap Analysis is to create a bridge between where your organization is and where it needs to be. In training, it is about making what we train as close to what actually happens on the job.… Read more...

Training needs assessments help your organization’s training efforts

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In many ways, Training Needs Assessments are the backbone of an organization’s development and transformational efforts. It may surprise you to learn that less than 50% of small to medium-sized organizations actually conduct official, robust Training Needs Analyses to gain insight into training requirements, and even fewer actually use the acquired data in any meaningful way.

Training isn’t about people sitting in a classroom; it’s about how effective those people can be once they are released into their respective roles. Training builds contributors; focused training builds focused contributors, and focused contributors provide an increased benefit to any organization. 

Get Started!

Training Needs Assessments begin with understanding your current state, and being able to identify the various requirements of your desired future state. The future state is highly dependent on a clearly defined set of corporate goals that serve to inform all supporting activities, such as training.

At Intelex, we are … Read more...