These days ISO 9001 has become such a pervasive term, and while some might not know exactly what it means, almost everyone has seen the words pop up on the sides of manufacturers, machine shops, and other industrial facilities.
But while the quality management standard specification can apply to literally any business in any industry, many are still surprised to imagine that its scope goes beyond the walls of discrete manufacturers and processing plants. Indeed, it even applies to municipalities. Except, instead of describing a process for how a bolt is tightened, in the context of a municipal corporation, ISO 9001 might dictate how a customer service call is handled. In either case, the underlying methodology for describing the processes will ultimately be similar.