
Can you see the forest for the trees when it comes to data targets versus measuring safety? Or are you stuck in the briars, setting targets that ultimately undermine your intentions?
The beginning of a new year offers a fresh start. As teams got together to vision set the year, we congregate for goal meetings. The goals that come out of these meetings shape our strategy for the year moving forward.
While our departmental or company goal meetings are often conducted with the best intentions, they often miss the mark by confusing targets with measures. As it is expressed in the Goodhart law: when a measure becomes a target, it ceases to be a good measure. In other words, when we use measures (quantitative indicators) as the targets we are trying … Read more...