The cost of poor quality can be high for many organizations. Expensive waste, product rework or recalls, supply chains that lack accountability, and lack of insight into your customer requirements are symptoms of a quality management problem. If you’ve thought about implementing quality practices in your organization, you’ve probably heard the term “quality management system” or its acronym “QMS” and wondered what it means. Is it a software application? Is it a group of people? How can I learn about it?
This short guide will help you to understand the basics of a quality management system and where to find the best guidance to get started on the path to continual quality improvement in your organization.