World Quality Day: Going to Gemba with the Fortive Business System

A group of employees at Fluke participate in a Kaizen as part of the Fortive Business System.

As an employee of Fortive, you are likely to hear the words “go to Gemba” frequently in your career. You will hear this advice for almost any challenge you may face – from improving quality to setting priorities on what features to deliver in the next release of software. In our culture of continuous improvement, known as the Fortive Business System, going to Gemba is at the heart of who we are and how we deliver breakthrough quality, day after day.

So, what exactly does “go to Gemba” mean? Simply translated, it means go to the real place – the place where you can observe, interact and develop deep empathy for our customers or employees. It means immersing yourself in the real environment where the work is done so that you truly … Read more...

What Is a Quality Management System (QMS) and Why Do You Need One?

A quality management system allows an organization to link business objectives with customer expectations, provide data that supports evidence-based decision making by leadership, reduce waste and prevent rework, and ensure transparency at each stage of the supply chain.

The cost of poor quality can be high for many organizations. Expensive waste, product rework or recalls, supply chains that lack accountability, and lack of insight into your customer requirements are symptoms of a quality management problem. If you’ve thought about implementing quality practices in your organization, you’ve probably heard the term “quality management system” or its acronym “QMS” and wondered what it means. Is it a software application? Is it a group of people? How can I learn about it? 

This short guide will help you to understand the basics of a quality management system and where to find the best guidance to get started on the path to continual quality improvement in your organization. 

What is a

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