The value of soft skills training

A Brave New World

What is it about the term “Soft Skills Training” that sends Accounting Departments and C-Level Execs running for the exits? Perhaps it is an unwillingness to allocate training budgets to courses that many consider to be window dressing, or just nice-to-have learning. Perhaps it stems from an inability to properly calculate and ascribe ROI to such activities; after all, Product or Process training is so much more measurable, visible, and valuable, is it not? There is even a case to be made that the term “Soft Skills” lacks the punch one might expect from serious learning initiatives.

Regardless of what excuses you come up with for avoiding Soft Skills Training, they end up being just that: excuses.

The reality is that no matter how proficient a particular employee is within their job discipline, whether Sales, Development, or what have you, if they cannot interact effectively with their … Read more...