Many businesses make the mistake of approaching training as a one-time or ad hoc responsibility: employees are trained when they are hired and rarely, if ever, retrained or trained for new competencies.
Businesses cannot adequately embrace the much sought-after ideal of continual improvement until they incorporate continuous training into their business models.
It is essential to establish a training program that helps every employee realize their potential, and in turn helps the business realize its potential. Such programs should be constantly revisited and always altered due to employee, manager and customer feedback. It should be a continuous process.
One aspect of continuous training should be a program that regularly schedules learning sessions with employees to build, develop and diversify their skills and knowhow as they grow with the company.
No discussion of continuous improvement would be complete without reference to W. Edward Deming, the man responsible for quality control and its most critical mechanism, the Plan-Do-Check-Act … Read more...