Category Archives: Insight Report

Knowing When to Buy EHS Software

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At what point does the cost of purchasing and implementing new software become preferable to the cost of maintaining your existing organizational software? It’s an important question, especially when you consider that as much as two-thirds of the cost of the new software is probably going to come from your EHS budget. Like just about anything else, software has an expected service life. For most well-designed systems, their useful life cycle can be as long as six to eight years; for systems that are less well designed or for applications that evolve very quickly, the useful life of business software can be as short as three years.

To maintain workplace safety you need a tool that will provide software solutions for a wide variety of services like compliance management, risk management, safety management, incident management, audits, document control, training management … the list goes on.

According to a 2017 survey … Read more...

What is the Voice of the Customer?

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Businesses are constantly speaking to their customer base using a strategic blend of marketing channels and public relations to optimize engagement. It’s an easy way to control their message, create customer loyalty, drive customer retention and leverage a consistent brand image. But how much listening do they do?

Listening to the customer is incredibly important and failing to engage with actionable, data driven intelligence can result in customer dissatisfaction and a deterioration of the customer relationship. This skill is especially important in the early stages of product and service development. Ensuring satisfaction from the beginning of the customer journey can help reduce the likelihood of waste and rework later.

The Voice of the Customer (VoC) is a process to help organizations drive continuous improvement and innovation through insight gained from customer feedback data. This can be a massive undertaking, so without a clearly defined methodology for understanding the customer experience … Read more...

Taking the Headache Out of Health and Safety Compliance

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It’s a cold, hard fact of doing business: at some point, you’re going to have to prove to regulators that you’re providing your employees a safe and healthy workplace. Demonstrating your company’s compliance with Health and Safety regulations can take many forms, including regularly submitting accident and injury reports to government or providing necessary data to inspectors, should they show up at your door.

Maintaining compliance can be an onerous task, what with capital expenditures on equipment, staff training costs and keeping reports and data organized and easily accessible. A new Intelex Insight Report looks to help take the headache out of the compliance process by examining:

  • The key areas that regulators such as the U.S. Occupational Safety and Health Organization (OSHA) demand compliance on.
  • The benefits of being compliant. While risk can never be completely eliminated from the work process, maintaining compliance can result in numerous monetary and non-monetary
… Read more...

How ISO 9001:2015 Can Lead You to Quality Excellence

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Let’s be honest. No matter how important ISO 9001 certification is, few people sit around and read ISO documents for fun. True, everything you need to know to get your organization certified to the most popular standard in the world is in there, but it’s a dense 40-page read, and it’s easy to get lost in the intricacy of the requirements for certification.

Yet the value of certifying to ISO 9001:2015 is undeniable. More than 1 million organizations have certified to ISO 9001:2008 and realized the benefits of improved Quality Management, reduced operational waste, and increased customer satisfaction. Certifying to ISO 9001:2015 will give you all that and more. It can also help your organization meet regulatory requirements and create new opportunities as many clients in the public sector and automotive industries begin to require it from their suppliers and partners.

The new Intelex Insight Report on ISO 9001:2015 can … Read more...