Category Archives: Insight Report

Preserving Longevity: Building a Business Continuity Plan Based on ISO 22301:2019, ISO 31000:2018 and Best-of-Breed ESHQ Software Solutions

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In the words of Charles Darwin: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”

This applies to the business world where we see organizations that not only have adapted to but thrived in change or disruptions. Further, this brings to light the evolution of and significance of the concept of business continuity.


Unequivocally Essential: The Importance of Business Continuity Planning in Determining Risk and Supply Chain Resilience


As the effects of the COVID-19 outbreak to the global supply chain system have been nothing short of catastrophic, business leaders, particularly those with complex supply chain systems, have had to put solid efforts into examining the way they operate their businesses and possibly revisit their business continuity plans.

In some cases, this requires stepping back and looking at the plan not only from a … Read more...

Leveraging ISO 45001:2018 to Build a Strong Foundation to a Sustainability Framework

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For over two decades, achieving sustainable practices has been top of mind for decision makers in many industries and the oil and gas industry is no exception. In fact, it appears that the need to meet this objective has become more critical because of volatility in the industry, a disrupted supply chain due to COVID-19 and falling prices. That’s not to say that it is not achievable – it just requires a strong framework, followed by thorough execution.

In the Insight Report, “Leveraging ISO 45001:2018 to Build a Strong Foundation to a Sustainability Framework,” author Chris Ward quotes Sun-Tzu, a Chinese military strategist, who shrewdly observed that “In the midst of chaos, there is opportunity.”

“This has never been so true; the way forward for the oil and gas industry is to provide sustainability through applied technology in an efficient and reliable way,” writes Ward, an ex-UK regulator … Read more...

Driving Agility through Cloud-Based Microlearning, Bulletins and Best Practices in Digital Learning

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With so much for people managers and corporate trainers to factor in when developing their post-pandemic Return-to-Work initiatives, organizations are turning to resourceful teaching approaches to ensure that employees are provided with the right training to be successful. In parallel, companies are also leveraging effective communications techniques to ensure their workers remain connected – both to their managers as well as to each other. While this is taking place, leaders continue to put their strategic focus on business continuity.

Impossible? We think not. Feasible? With the right tools and techniques – very much so.

Redefining Training to Drive Agility


At the highest level, what has become clear is that not only do the techniques, tools and processes we introduce have to work well in today’s climate, equally as importantly, they have to help workers become agile to adapt to future changes. Decision makers are now realizing that this idea, which … Read more...

Intelex’s Software Set + the SAFER Framework = A Robust 360° Return-to-Work Solution

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With the quarantine phase of the COVID-19 outbreak reaching an end in many areas, organizations have started planning their return-to-work initiatives, with some having already launched them.

Let’s look ahead – not to just the immediate “return” phase, but the phase after that- what we’ve defined as the “reimagine” phase.

Our Return to Work Initiative: Respond, Return and Reimagine


When developing our return-to-work program, we decided the best approach would be a phased one. Similar to the concept of continuous deployment, breaking down the plan to allow individuals to quickly process, adapt, and execute practices and procedures makes it more manageable for employers and employees alike.

To summarize each phase and their objectives:

  1. Respond: involves the immediate steps taken during the initial outbreak
  2. Return: introduces short-term changes implemented to address all the newly discovered issues
  3. Reimagine: implements long-terms policies, procedures and best practices to create an agile and resilient workforce
… Read more...

Driving Employee Engagement by Championing Microlearning Methods and Enhanced Communications Techniques

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How bulletins and mircolearning can elevate employee engagement.


With the pace of business increasing at an accelerating rate, people managers often find themselves having to process new information very quickly as well as transfer this new-found knowledge to their direct reports. With each learner having his or her own way of processing information, this can, at times, be quite a feat.

As a result, experts in the training space have championed learning styles that have yielded positive outcomes for a high number of individuals. Of these, one approach that has had a noticeable impact is mircrolearning.

Let’s take a look, shall we?

Driving Progress through Bursts of Learning | Microlearning Simplified


Let’s start with the meaning of microlearning. Simply stated, it is “learning in small steps.” While that may not seem innovative at first, once you learn the benefits it provides, you’ll realize how underutilized a concept is has been … Read more...

Processes and data-driven technology are protecting your food from contamination and adulteration

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In the United States alone, food travels on average 1,300 miles from farm to fork, with 33% of produce and 80% of seafood imported from other countries. Food products regulated by the Food and Drug Administration (FDA) are processed by more than 300,000 different facilities in over 150 different countries. The complexity of this supply chain means that food can travel around the world in the custody of multiple agents along the way, with variations in documentation and processing resulting in loss of critical information about food authenticity and origin or even loss of the food itself. Approximately 1.3 billion tonnes of food is lost from the global supply chain annually without any understanding of where it goes. Traceability and authenticity in such a complex supply chain are therefore extremely difficult to manage, especially when consumers are increasingly concerned about those assurances, as well as about additional elements like sustainability and genetically modified … Read more...

Knowing When to Buy EHS Software

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At what point does the cost of purchasing and implementing new software become preferable to the cost of maintaining your existing organizational software? It’s an important question, especially when you consider that as much as two-thirds of the cost of the new software is probably going to come from your EHS budget. Like just about anything else, software has an expected service life. For most well-designed systems, their useful life cycle can be as long as six to eight years; for systems that are less well designed or for applications that evolve very quickly, the useful life of business software can be as short as three years.

To maintain workplace safety you need a tool that will provide software solutions for a wide variety of services like compliance management, risk management, safety management, incident management, audits, document control, training management … the list goes on.

According to a 2017 survey … Read more...

What is the Voice of the Customer?

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Businesses are constantly speaking to their customer base using a strategic blend of marketing channels and public relations to optimize engagement. It’s an easy way to control their message, create customer loyalty, drive customer retention and leverage a consistent brand image. But how much listening do they do?

Listening to the customer is incredibly important and failing to engage with actionable, data driven intelligence can result in customer dissatisfaction and a deterioration of the customer relationship. This skill is especially important in the early stages of product and service development. Ensuring satisfaction from the beginning of the customer journey can help reduce the likelihood of waste and rework later.

The Voice of the Customer (VoC) is a process to help organizations drive continuous improvement and innovation through insight gained from customer feedback data. This can be a massive undertaking, so without a clearly defined methodology for understanding the customer experience … Read more...

Taking the Headache Out of Health and Safety Compliance

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It’s a cold, hard fact of doing business: at some point, you’re going to have to prove to regulators that you’re providing your employees a safe and healthy workplace. Demonstrating your company’s compliance with Health and Safety regulations can take many forms, including regularly submitting accident and injury reports to government or providing necessary data to inspectors, should they show up at your door.

Maintaining compliance can be an onerous task, what with capital expenditures on equipment, staff training costs and keeping reports and data organized and easily accessible. A new Intelex Insight Report looks to help take the headache out of the compliance process by examining:

  • The key areas that regulators such as the U.S. Occupational Safety and Health Organization (OSHA) demand compliance on.
  • The benefits of being compliant. While risk can never be completely eliminated from the work process, maintaining compliance can result in numerous monetary and non-monetary
… Read more...

How ISO 9001:2015 Can Lead You to Quality Excellence

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Let’s be honest. No matter how important ISO 9001 certification is, few people sit around and read ISO documents for fun. True, everything you need to know to get your organization certified to the most popular standard in the world is in there, but it’s a dense 40-page read, and it’s easy to get lost in the intricacy of the requirements for certification.

Yet the value of certifying to ISO 9001:2015 is undeniable. More than 1 million organizations have certified to ISO 9001:2008 and realized the benefits of improved Quality Management, reduced operational waste, and increased customer satisfaction. Certifying to ISO 9001:2015 will give you all that and more. It can also help your organization meet regulatory requirements and create new opportunities as many clients in the public sector and automotive industries begin to require it from their suppliers and partners.

The new Intelex Insight Report on ISO 9001:2015 can … Read more...