How AI Is Changing the Way People Shop on Black Friday

Black Friday and AI

The retail industry, like many others, is currently experiencing a significant transformation, both by the upsurge in online shopping as well as through the application of Artificial Intelligence (AI) to help forecast sales and enhance the customer experience. As such, AI is helping retailers predict consumer demand, and it provides them with insights to help develop personalized services to consumers during their online purchasing journey.

Despite the fact that 2020 has been a challenging year, it’s safe to say that many Americans will be trying to make the most of the holiday season – soon to be kicking off with Thanksgiving, followed by ever-exciting Black Friday!

Although COVID-19 has brought about serious disruptions to the economy, the effects to retail have been mixed. At the highest level, in-store shopping is expected take a serious hit this year, however, online holiday spending is forecasted to “surpass $189B in 2020 – Read more...

EHSQ Management Just Got Smarter: Intelex Acquires Compliance Automation Innovator ehsAI

Intelex acquires ehsAI
Artificial intelligence and machine learning enable ehsAI’s automation technology, propelling Intelex’s leadership in compliance management to the next level and beyond.

Intelex Technologies, ULC, a leading global provider of SaaS-based Environmental, Health, Safety and Quality (EHSQ) management software, announced it has acquired ehsAI, a next wave compliance automation technology provider. ehsAI uses artificial intelligence (AI) and machine learning to help organizations greatly reduce the costs and risks of permitting and compliance management.

“We are thrilled to have ehsAI join Intelex,” said Justin McElhattan, president of Intelex. “ehsAI augments our compliance management solutions and existing regulatory content partnerships. We look forward to innovating in collaboration with ehsAI to solve real customer pains with applied intelligence and advanced analytics. Whether it be compliance for environmental, health, safety, or quality compliance requirements, the possibilities are limitless.”

With this strategic acquisition of an innovator in the emerging AI regulatory content solution market, Intelex … Read more...

How 5G Technology will Revolutionize the Manufacturing Industry

5G Technology Tech Tuesdays

In the words of author Sukant Ratnakar: “Our future success is directly proportional to our ability to understand, adopt and integrate new technology into our work.” While there are many who believe that technology is the engine behind driving progress, there are others who view these advancements are a sign of the end of humanity. 5G technology, while at its infancy from a widespread adoption perspective, just happens to be one of them.

Let’s demystify 5G technology, and explore its impacts to the manufacturing sector, with a special focus on the manufacturing safety.


The Basics of 5G Technology


5G technology, because it’s the fifth generation of wireless networking technology, can hyper-accelerate the speed of mobile phones to approximately 10 gigabits per second. To put it into context, this is more than 600X faster that today’s 4G-powered phones. On top of that, it serves as a catalyst … Read more...

The Rise and Rise of Data-Based Decision-Making: Incorporating Agile Practices into EHSQ Business Continuity Planning

Importance of data-based decisions

In the words of Bill Gates, Microsoft co-founder and philanthropist: “Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.”

Put another way, in a world dealing with the impact of COVID-19, organizations should essentially be in a perpetual state of movement or advancement to be able to withstand future disruptions.


Transitioning from the Immediate Response Phase to the Forward-Looking Business Continuity Phase


To provide context, let’s look at the situation from the beginning. Immediately following the outbreak of COVID-19, during what we refer to as the respond phase. In this phase, organizations went into full-blown solutions mode to resolve pressing issues. Key examples of this include: tracking the exposure of employees who may have been exposed to the virus, ramping up case management efforts to monitor injuries, keeping on top of work restrictions and recording and reporting employees’ medical visits. Essentially, organizations had to stop … Read more...

Worth its Weight in Gold: How Data Has Become the Driving Force Behind Effective EHSQ Decision-Making

Data and analysis to drive decision-making

In the words of acclaimed engineer, statistician, professor and author, W. Edwards Deming: “In God we trust, all others must bring data.” While Deming passed away over 25 years ago, those words ring true even today.


The Importance of Sound Decision-Making in EHSQ


While the importance of making thoroughly researched and well-analyzed decisions is important in most areas of business, in the EHSQ field, it is even more so as the safety of workers and the environment is the number one goal.

According to experts at BLR: “Data can identify trends, challenges and opportunities, and data-driven organizations know more about their processes and the markets in which they operate, providing them with more options when identifying strategies to respond to disruption and gain an advantage over less-agile competitors.”


The Growing Demand for Data


To highlight the growing popularity and applicability of data, reputable sources such as the Economist have … Read more...

Data Never Sleeps: The Role of Big Data and Leadership Analytics in Shaping Safety Management Programs

Data in Safety Management Programs

A wise man once said: “You can have data without information, but you cannot have information without data” (in this case, the wise man was Daniel Keys Moran, a US-based computer programmer and science fiction writer).

In this day and age, you don’t have to be a scientist to understand the power of data. It is everywhere from our work environments to our personal lives. Let’s face it—how many of us would be willing to change our habits when it comes to our smart phones? That being the case, it should come as no surprise that data has found its rightful place in safety management as well.


What the Experts are Saying


But don’t just take my word for it. Safety expert Chuck Pettinger, Ph.D., Process Change Leader for Predictive Solutions Corp. is a long-time champion of data-driven safety management programs. According to him, there is a need for safety … Read more...

Want to Elevate your Service Level? Listen to the Voice of the Customer.

“The best advertising is done by satisfied customers,” as famously stated by American Marketing author, Philip Kotler. So, it should come as no surprise that meeting customer expectations and driving customer satisfaction continue to be the number one priority for businesses. But what’s most important to note is that customer satisfaction should always be a moving target – if you’re fortunate enough to have “achieved” it at one point in time, you’ll simply have to aim higher the following year.


Customer Service: Then vs. Now


Historically, the concept of customer service applied primarily to companies who provided their customers a service offering. Organizations that produced goods had different things on which to focus – from manufacturing to supply chains to distribution.

But that was then.

In recent years, however, there has been a paradigm shift. The focus on customer satisfaction seems to be equally as strong in both product-producing companies … Read more...

Your Business Continuity Toolkit: A One-Stop Destination to Drive Business Agility

As the age-old adage goes, “a goal without a plan is only a wish.” Interestingly, that saying is just as relevant and powerful today as it has been in the past.

As businesses continue to grapple with the effects of the COVID-19 pandemic, leaders are faced with developing long-term strategies, all while addressing immediate needs and challenges. This is where the business continuity model and framework come in.

For this very reason, it’s become even more critical to provide decision-makers with key industry-specific, actionable recommendations through processes and toolkits – to save them time and give them the bandwidth needed to tackle pressing issues that require their attention.

The Definition of Business Continuity


As defined by the International Labour Organization (ILO), business continuity management is “a management process that identifies potential threats and provides a framework for building resilience and capability for an effective response which safeguards the interests of … Read more...

NAEM Provides Insight into Emerging Tech Trends for Environment, Health, Safety, and Sustainability

According to technology thought leaders, we are now in the midst of the Fourth Industrial Revolution. In this scenario, the mechanized manufacturing of the First Industrial Revolution of the nineteenth-century, the mass production of industry in the Second Industrial Revolution in the early twentieth-century, and the computerized processes of the middle of the twentieth-century have given way to the smart, data-driven automation of the twenty-first-century. Manual processes have been replaced by the Industrial Internet of Things (IIoT), Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP). Processes that used to require significant personal attention and maintenance can now be fully automated with minimal human interaction and can generate vast amounts of data that can be analyzed to produce information for critical, real-time decision making across the organization.

Leaders in environment, health, safety, and sustainability (EHS&S) are justified in being excited for these developments. Greater automation means machines and … Read more...

Shining Light on Dark Data

What is dark data? It could be your organization’s greatest asset, if you know where to find it. We’ll tell you where.

There are insights about your business and EHSQ processes hiding in plain sight… if you know where to look.

Data that is collected — but never shared, mined, or leveraged to gain business insights — is called dark data. Every organization has dark data, which translates to missed opportunities for learning, insights, and performance improvement. Although it’s mostly discussed in the context of expanding the use of Internet of Things (IoT) devices in industrial contexts, there is another

Since storage has become relatively inexpensive (particularly cloud storage), the challenge presented by dark data is growing. While much of dark data resides in enterprise data warehouses, and databases that support Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, there’s another source that is even more compelling: … Read more...