The Rise and Rise of Data-Based Decision-Making: Incorporating Agile Practices into EHSQ Business Continuity Planning

Importance of data-based decisions

In the words of Bill Gates, Microsoft co-founder and philanthropist: “Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.”

Put another way, in a world dealing with the impact of COVID-19, organizations should essentially be in a perpetual state of movement or advancement to be able to withstand future disruptions.


Transitioning from the Immediate Response Phase to the Forward-Looking Business Continuity Phase


To provide context, let’s look at the situation from the beginning. Immediately following the outbreak of COVID-19, during what we refer to as the respond phase. In this phase, organizations went into full-blown solutions mode to resolve pressing issues. Key examples of this include: tracking the exposure of employees who may have been exposed to the virus, ramping up case management efforts to monitor injuries, keeping on top of work restrictions and recording and reporting employees’ medical visits. Essentially, organizations had to stop … Read more...

Worth its Weight in Gold: How Data Has Become the Driving Force Behind Effective EHSQ Decision-Making

Data and analysis to drive decision-making

In the words of acclaimed engineer, statistician, professor and author, W. Edwards Deming: “In God we trust, all others must bring data.” While Deming passed away over 25 years ago, those words ring true even today.


The Importance of Sound Decision-Making in EHSQ


While the importance of making thoroughly researched and well-analyzed decisions is important in most areas of business, in the EHSQ field, it is even more so as the safety of workers and the environment is the number one goal.

According to experts at BLR: “Data can identify trends, challenges and opportunities, and data-driven organizations know more about their processes and the markets in which they operate, providing them with more options when identifying strategies to respond to disruption and gain an advantage over less-agile competitors.”


The Growing Demand for Data


To highlight the growing popularity and applicability of data, reputable sources such as the Economist have … Read more...

Data Never Sleeps: The Role of Big Data and Leadership Analytics in Shaping Safety Management Programs

Data in Safety Management Programs

A wise man once said: “You can have data without information, but you cannot have information without data” (in this case, the wise man was Daniel Keys Moran, a US-based computer programmer and science fiction writer).

In this day and age, you don’t have to be a scientist to understand the power of data. It is everywhere from our work environments to our personal lives. Let’s face it—how many of us would be willing to change our habits when it comes to our smart phones? That being the case, it should come as no surprise that data has found its rightful place in safety management as well.


What the Experts are Saying


But don’t just take my word for it. Safety expert Chuck Pettinger, Ph.D., Process Change Leader for Predictive Solutions Corp. is a long-time champion of data-driven safety management programs. According to him, there is a need for safety … Read more...

L2L: How Do You Get Executives on Board with Health & Safety Initiatives?

Engaging leaders in EHS is key to changing workplace culture.

Safety leaders from five companies met in the UK as part of our new Leaders2Leaders programme, a new series of videos, content and resources for health and safety professionals. They discussed a number of topics, including the impact of technology on health and safety, regulatory compliance, barriers to visibility, maintaining a safety culture, dialogue and buy-in with executives, bridging organisational siloes and what health and safety professionals should focus on as a matter of priority. While these topics all are interconnected, the experts had a lot to say about each one.

Episode 4 of the Leaders2Leaders video series focuses on how to better engage key executives from across your organisation. How and what you communicate with executives should be predicated upon their role in the company.

Messaging Counts with Executives

In this episode, Paul Darby, Global Head of Health & … Read more...

Want to Elevate your Service Level? Listen to the Voice of the Customer.

“The best advertising is done by satisfied customers,” as famously stated by American Marketing author, Philip Kotler. So, it should come as no surprise that meeting customer expectations and driving customer satisfaction continue to be the number one priority for businesses. But what’s most important to note is that customer satisfaction should always be a moving target – if you’re fortunate enough to have “achieved” it at one point in time, you’ll simply have to aim higher the following year.


Customer Service: Then vs. Now


Historically, the concept of customer service applied primarily to companies who provided their customers a service offering. Organizations that produced goods had different things on which to focus – from manufacturing to supply chains to distribution.

But that was then.

In recent years, however, there has been a paradigm shift. The focus on customer satisfaction seems to be equally as strong in both product-producing companies … Read more...

Preserving Your Company’s Brand: Your Business During a Pandemic

When the COVID-19 pandemic arrived in the United States in early 2020, very few could imagine the enormous impact the virus would make on life as we knew it.

The first quarter of 2020, many business leaders found themselves enjoying the prosperity of a surging economy. We discovered how quickly life can change.

Within weeks of the first positive case in the United States, stay at home orders and other restrictions placed many business leaders in unfamiliar territory. Even businesses that had business continuity plans found themselves wondering how to proceed. The reality is that until recently, very few businesses have ever had the need to action their business continuity plans.

The Sept. 23 webinar “Preserving Your Company’s Brand: Your Business During a Pandemic,” hosted by BLR and sponsored by Intelex, explores the impacts of the pandemic on your business.

All Businesses Impacted by the Pandemic Businesses around … Read more...

Transforming Theory into Practice: The Importance of Highly Engaged Leadership in Managing the Mental Health of their Employees

In the words of clinical psychologist and author Noam Shpancer, “Mental health is not a destination, but a process.”

This process varies from individual to individual and is directly impacted by environment and personal circumstances. More importantly, it’s not a journey that can always be solved alone—whether in your personal life or at work.

While it is complicated and multi-faceted, it warrants taking the time to understand it in depth.


The Current Definition of Mental Health


Historically, the definition of mental health was myopic in nature. Today, however, it has transformed into something broader. According to the World Health Organization, the definition of mental health is “more than just the absence of mental disorders or disabilities. Peak mental health is about not only avoiding active conditions but also looking after ongoing wellness and happiness.”

Now that we have a more accurate view, let’s take a look at how serious an … Read more...

Delivering Business Value by Speeding Up the Software Solution Selection Journey

In the past, when organizations would consider making large infrastructural or software investments, the process involved an extensive research process followed by continuous back and forth between the parties who were proposing the investment and the decision-makers. In fact, the buying process could take anywhere from months to years.

But those were different times.

With the pace of business today and the various business models in market, decisions can be made in a fraction of the time.


The Evolution of the Software Procurement Process in the B2B Space


Due to the material advancements in software in the past decade or so, there have been key changes to the “software buying experience” in the corporate world. They can be summarized as follows:

  • The introduction of the SaaS (software-as-a-service) model now allows potential buyers to experience free trials, which lessens the guesswork and risk of the final decision.
  • The accelerated
Read more...

Your Business Continuity Toolkit: A One-Stop Destination to Drive Business Agility

As the age-old adage goes, “a goal without a plan is only a wish.” Interestingly, that saying is just as relevant and powerful today as it has been in the past.

As businesses continue to grapple with the effects of the COVID-19 pandemic, leaders are faced with developing long-term strategies, all while addressing immediate needs and challenges. This is where the business continuity model and framework come in.

For this very reason, it’s become even more critical to provide decision-makers with key industry-specific, actionable recommendations through processes and toolkits – to save them time and give them the bandwidth needed to tackle pressing issues that require their attention.

The Definition of Business Continuity


As defined by the International Labour Organization (ILO), business continuity management is “a management process that identifies potential threats and provides a framework for building resilience and capability for an effective response which safeguards the interests of … Read more...

6 Feet Apart: How Our Lives and Workplaces Have Changed Post-COVID

To reduce the impact of the COVID-19 outbreak, it is important for all employers to address the specific exposure risks, sources of exposure, routes of transmission, and other unique characteristics of COVID-19.

For the first time since March 14, I ate a meal in a restaurant. Well, not in a restaurant; on a restaurant patio.

While the restaurant looks the same from the outside and the brunch food is familiarly delicious – brioche French toast with local blueberries, ricotta custard and Ohio maple syrup – everything else is different. Masks are required for all employees and customers, who could take them off once seated. Customers are reminded not to “congregate” around other tables or the bar area to observe proper social distancing. Tables are spaced 6-8 feet apart. Menus are paper and are thrown away after use. Tables are disinfected as soon as diners got up to leave.

While I … Read more...