True collaboration a far cry from conventional approaches

One of the first things I do when I wake up, all squinty eyed, is read email on my phone. I really should look out more through my window (see image – better when it is sunny) but instead I am addicted to the bright, likely eye-damaging LCD screen! A few weeks ago, I woke up to a series of e-mail notifications from our Intelex-Exchange community. One of our users had asked a very detailed technical question about our product the night before. Often these questions are answered by our internal support or development teams but increasingly other Intelex clients answer questions and share their expertise. Over that particular night, three clients exchanged eight or so public postings back and forth to help each other get the most out of their Intelex systems. It was thrilling to realize that these clients did not know each other prior to this conversation. … Read more...