About Mike Baggley

Mike is the Chief Customer Officer at Intelex where he strives to ensure customers get the most out of their partnership with Intelex. Mike joined Intelex in 2011 and has held various roles supporting our clients and partners. Mike is passionate about helping our clients unlock the value of Intelex and achieving their EHSQ outcomes. Prior to joining the technology industry, Mike started his career in broadcasting which makes Mike our resident MC. In his spare time, you can find him playing his Stratocaster on a small stage somewhere, jamming out with Wellington U (our Intelex band), trying not to double bogey on the golf course, or spending time with his wife and two young daughters.

How to Find the Right Answers Listening to the Voice of the Customer

Staying connected via online communitites

Over my career, I’ve relied heavily on online communities to get support and share best practices for critical software I use on a daily basis. The story of my time at Intelex has been no different.

When I started as a trainer 9 years ago, we had a thriving online community called Intelex Exchange that I logged onto daily to help speed up the process of learning how to use Intelex so that I quickly could ramp up so that I could train and coach others on it. Intelex Exchange also offered a great opportunity to interact with customers and other users of Intelex that I hadn’t had a chance to work with yet. I learned a lot from my experience with Intelex Exchange and it helped me grow as a trainer and later, in my other roles at Intelex.

Over the years, I feel like we’ve let some of … Read more...