Author Archives: Graham Campbell

Benefits of mobile on the rise for energy and utilities companies

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More and more, here in the Intelex Energy and Utilities team, we’re seeing a strong need for mobile access in all areas of the Energy-Utilities community. Energy is generated and delivered in a variety of ways throughout the world and reaches out far from centralized stations and hubs. Therefore, the need to have mobile access on a residential, commercial and/or corporate level is becoming much more of a ‘must-have’.  

Whether it’s through downloaded apps or web-based access, residential and commercial customers can quickly report an outage and check on restoration status or have at-a-glance visibility into outages within their communities.  They can easily access their account summary and history, make payments or submit a meter reading.  Utility companies themselves are able to relay information throughout the organization very quickly, 24 hours a day.

Outside of the direct impact on customers, these companies can leverage the right web-based mobile solutions … Read more...

Make sure you aren’t overlooking safety observations….

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In the world of Power Utilities, the idea of recordable incidents, corrective actions, refresher training, etc. often comes up. What is becoming more and more apparent with an increase in overall Safety Awareness is a move towards safety observations and exchanges.

Employees are now, more than ever, being encouraged to record an observation around safety to be more proactive and prevent future incidents from taking place. Always looking for and recognizing potential hazards doesn’t mean there’s a need for more training or a “process” to be launched, it can just be something for other employees should be made aware of; either by recording it in a system or just a discussion over the water cooler or during a monthly evaluation with management.

Safety exchanges are shared at the start of meetings, or again during employee evaluations to further promote safety awareness company-wide. As a result of this proactive behavior, we’re … Read more...