The Intelex Quality Top 10 for 2019

Intelex provides tons of posts, webinars, and insight reports every year to help you figure out how to manage EHSQ better. Here’s our Top 10 resources on quality, all in one place!

It’s time to celebrate the Top 10 most popular or insightful blog posts, reports, or webinars we’ve brought to you in 2019 on quality-related topics! We picked these results based on feedback and interest and hope that they’ll help you learn more about the critical role quality plays in EHSQ. See you in 2020!

#10 – A Digital Transformation for Voice of the Customer (VoC) (Blog Post – September 17, 2019): This quick story shows how Fuji Xerox used their digital transformation initiatives to improve Net Promoter Score (NPS) from -4 (bad) to +35 (very good). To do this, the implemented a VoC data collection and management system.

#9 – Quality Failures Can Leave You In the Dark (Blog Post – July 29, 2019): Thousands of people came to Intelex to find out why the massive New York City power outage on July 2019 happened. The story suggests that the City should consider deeper root cause analysis.

#8 – EHSQ and 360-Degree Organizational Performance (On-Demand Webinar – October 2019): How can you use tools and techniques from quality management to improve EHS outcomes? There are lots of ways, but here’s a good place to start: aligning your KPIs and metrics.

#7 – Data Quality vs. Quantity: How to make sure your data quality supports your business needs (On-Demand Webinar – November 2019): In this recorded session, one of the world’s experts on data quality, connecting in from Australia, shares insights from her research and practice.

#6 — Demonstrate Risk-Based Thinking to Auditors (Blog Post – February 26, 2019): One of the newest elements of ISO 9001:2015 is to adopt risk based thinking. But what does this mean, and how do you prove it to auditors?

#5 — Nonconformance vs. CAPA: Three Key Questions (Blog Post – February 26, 2019): Clean, distinct definitions for NCRs and CAPAs your organization can help with data management down the road. Here, we remind you of ISO’s distinctions.

#4 — Is Your Food At Risk? Protecting Against Crime and Fraud in the Food Supply Chain (Insight Report – August 2019) The supply chain for food, beverages, and cosmetics is complex, decentralized, and unfortunately not tamper-proof. Don’t read this report before a meal!

#3 — Food Integrity:A Practitioner’s Guide to Navigating Food Quality and Safety Standards (Insight Report – July 2019): Now that you know how fragile the system is, how do organizations make sure safe, high-quality foods find consumers? Find out here.

#2 — Ensuring Food Safety with Quality Management Software (On-Demand Webinar – March 2019) Don’t have enough time to read those two reports we just mentioned?

And our most talked about resource was…

#1 — Using Software to Measure Performance: How Intelex Helps Organizations Conform to ISO 9001:2015 (Insight Report – October 2019): So how exactly can software help you demonstrate conformance to ISO 9001? This mapping makes it clear.

About the Author: Nicole Radziwill is the Vice President, Global Practice Leader, Quality & Supply Chain at Intelex Technologies. Before Intelex, she was an Associate Professor of Data Science and Production Systems, Assistant Director (VP) End-to-End Operations at the National Radio Astronomy Observatory (NRAO), and manager and consultant for several other organizations since the late 1990’s bringing quality management to technologically-oriented operations. She is a Fellow of the American Society for Quality (ASQ) with a Ph.D. in Quality Systems from Indiana State University. Nicole serves as Editor of Software Quality Professional (SQP) journal and is a former Chair of the ASQ Software Division. She is an ASQ Certified Manager of Quality and Organizational Excellence (CMQ/OE) and Certified Six Sigma Black Belt (CSSBB). 

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About Nicole Radziwill

Nicole Radziwill is a quality manager and data scientist with more than 20 years leadership experience in software, telecommunications, research infrastructure, and higher education. Prior to joining Intelex, she was an associate professor of data science and production systems at James Madison University, Assistant Director for End to End Operations at the National Radio Astronomy Observatory (NRAO), managed software product development for the Green Bank Observatory (GBO), and managed client engagements for Nortel Networks and Clarify (CRM). She is an ASQ-certified manager of operational excellence (CMQ/OE), an ASQ-certified Six Sigma Black Belt (CSSBB), and contributed to the development of ISO 26000—“Guidance on Social Responsibility.”

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