Technology can solve many problems. As business and consumer technology becomes cheaper and more powerful, it’s easy to think that simply purchasing a new platform or application is all we need to do to ensure revolutionary increases to our productivity. With software-as-a-service (SaaS) becoming the standard approach to implementing software, it’s also easier to use and distribute technology across the organization than ever before.
Yet technology is not a magic wand we can wave around to achieve innovation or transformational success. Organizations are more than just collections of tools for measuring production methods, and simply collecting process data doesn’t guarantee that you’ll be able to compete effectively in the marketplace. It’s only when tools come together with processes and people to produce a true culture of quality that organizations will be able to implement a quality management system that will drive operational excellence.
For a culture of quality to flourish, organizations need to ensure that quality values are embedded as the core set of beliefs at every level to promote continuous improvement. Every employee, from the most senior leader to the most junior intern, must understand the quality mission and be dedicated to it at every moment of their job performance.
Read the new Intelex Insight Report “Culture of Quality: Achieving Success with Tools, Processes, and People” to learn about the following topics:
- How to use systematic frameworks for creating a culture of quality, such as Total Quality Management, Six Sigma, The Baldrige Performance Excellence Program (BPEP), EFQM, and ISO 9001:2015.
- How to determine the best way to implement a culture of quality in your organization.
- How to avoid the organizational pitfalls that can impede your culture of quality.