In ISO 9001:2015, quality is the “degree to which a set of inherent characteristics of an object fulfils requirements.” (3.6.2) Quality 4.0 describes the technological innovations that will help us more quickly assess compliance and customer satisfaction and optimize business processes through systems integration — whether the object we’re working with is a process, a product, a person or an intelligent software system.
Quality 4.0 systems are:
- Connected— electronic, networked, and capable of communicating in real time with people and systems.
- Intelligent— autonomous, reactive, proactive, social and/or adaptive to new data or new environmental conditions.
- Automated — able to carry out instructions with or without human participation.
As a result, Quality 4.0 strategies emphasize real-time visibility, intelligent decision support, and improved communication — between people, systems and machines.
For example, Nikon’s recently announced Quality 4.0 strategy focuses on real-time measurement: improving and automating measurement systems, automating inspections and centralizing the results electronically. By digitizing and connecting as much as possible, their goal is to shorten the time it takes to make decisions about production processes. This will improve availability and productivity.
If you’re still struggling with compliance, continuous improvement, or building a quality culture, don’t worry. You’re not too late to get on board with Quality 4.0! The first step is to capture your processes and records in a digital quality management system — preferably cloud-based — to support easy scalability as your EHSQ maturity level increases.
Cutting Tool Engineering. (2018, July 12). Nikon opens up about its strategic focus on Quality 4.0. Available from https://www.ctemag.com/news/industry-news/nikon-opens-about-its-strategic-focus-quality-40
Learn more about this topic in our on-demand webinar, The Quality 4.0 Revolution: Reveal Hidden Insights Now with Data Science and Machine Learning
Nicole Radziwill is the Quality Practice Lead at Intelex Technologies Inc. You can follow her on LinkedIn by clicking HERE.