‘If we don’t pass the audit, you can fire me’: Achieving the flawless EMS audit

 

Joey Ebanks, EHS and Training Manager for Caribbean Utilities Company (CUC) and Intelex client, dropped by the Intelex offices in Toronto, Canada this week to make a presentation to Intelexians on how CUC is using Intelex software, and how it has boosted the performance of its EHS programs.

Below is an excerpt from his presentation, an excellent anecdote that reflects Joey’s confidence as he entered an audit of his environmental management system (EMS) last month:

“In April we had a surveillance audit. The auditor came back in to look at 50 per cent of our EMS system. And I actually took the weekend off and went to Fort Lauderdale, had some fun. My boss, our VP, was very upset that I was not there, making sure everyone was ready for the audit. But I was absolutely sure we were ready. In fact I said to him, ‘I’m 99 per cent sure we are going to pass. If we don’t, you can fire me.’

“So we created within Intelex a little audit report based on what the auditor was looking for. And on April 18, the auditor came in. Traditionally the audit wrap-up session takes two hours, because there are so many things to discuss. This audit wrap-up session took four minutes. Four minutes. The CEO and all the executives came in the room and sat down, prepared for a fight. Then auditor went through the report, and she just simply said, ‘Look: these are the recommendations. Take them or leave them. This is as close to as flawless an audit as I’ve ever seen.’

“So it took us four minutes, and that’s how we knew were making huge progress with Intelex.”

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