Notes from the Municipal Service Delivery Officials Conference

Jason Fitzpatrick is down at the MSDO conference in Ajax where David Forget, Manager of Quality and Special Projects, from The Town of Ajax just presented on the town’s quality system, ISO 9000 registration (they were the first municipality in North America to be fully registered), and their use of Intelex as a tool in their Quality Management System (QMS).

David spoke on how the QMS not only enhanced customer service to the town’s citizens but also benefitted the organization’s work environment for its employees. After a recent poll of the Town’s citizens, 96% of people wanted the town to maintain ISO registration.

To learn more about how a quality system can benefit your municipality or service organization, give Jason a call at 416-599-6009 or toll free at 1-877-932-3747.

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