Intelex Chosen as TL 9000 Quality Management System For Telenor Pakistan

We’re pleased to announce that Intelex has been chosen by Telenor Pakistan to provide them with a web-based software solution designed to address all aspects of an effective telecommunications quality management program including document control, nonconformance and corrective-action tracking, and audits management, etc.

Telenor Pakistan is a subsidiary of Telenor ASA – a telecommunications service provider in 13 countries across Europe and Asia. Since its launch in 2005, Telenor Pakistan has become the single largest direct European investment in Pakistan to date, which as a result has contributed to its success as the fastest growing mobile network in the country, with coverage reaching deep into many of the most remote areas of Pakistan.

When Telenor Pakistan began shopping for a software provider, they identified several requirements for the solution that would best meet their needs, the top three being an easy-to-use document control system, a reliable audits management program, and the ability to streamline TL9000 initiatives organization-wide. We knew that our out-of-the-box quality management system didn’t address TL9000 requirements so we used our iForms® technology to build custom forms and reporting capabilities that would comply with TL9000.

“In what is an exciting, fast moving market, Telenor Pakistan always needs to be ready to meet growing market demands and offer reliable and robust services that our customers demand of us. Choosing a TL9000-based QMS is a step in that direction. TL9000 includes all the ISO 9000 requirements, and 90 additional requirements specific to the telecommunications industry. However, what really sets TL9000 apart from ISO 9000 are the set of measurements, which can be benchmarked globally under various product categories. We selected Intelex because it’s QMS, iForms®, and reporting software could be easily configured to manage the TL9000 measurements, in addition to the standard requirements of ISO 9000. We look forward to a rewarding partnership between Telenor Pakistan and Intelex Technologies,” said Khalid Shehzad Chief Technology Officer of Telenor Pakistan.

“Telenor Pakistan has only been around since 2005; however, in just four years they’ve become the dominant player in the telecommunications industry in Pakistan. They have experienced tremendous growth over the last few years by dedicating themselves to providing their customers with a superior product and customer service,” commented Mark Jaine, President and CEO of Intelex Technologies Inc. “Implementing the Intelex Quality Management System with iForms® is just another way for Telenor Pakistan to solidify their commitment to providing high-quality services.”

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